Company Description

Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

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Job Description

Job Title: PIP Clinical Quality Manager – Supply Chain (SC)

Salary: Competitive Salary

Location: Remote with expectation to travel to sites as required

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What you’ll be doing:

The Supply Chain Clinical Quality Manager is accountable for the oversight and assurance of Delivery Partner clinical quality performance and for the effective application of the Clinical Quality Management Regime across the supply chain for both PIP and WCA.

The role ensures Delivery Partners have appropriate quality management arrangements in place to achieve contractual quality standards and targets, including TPL performance, and that these arrangements are evidenced, effective, and capable of sustaining required performance.

The role provides oversight and constructive challenge of Delivery Partner quality performance, using quality intelligence, performance data, audit and assurance findings to assess the effectiveness of quality controls, identify emerging risks, and understand the underlying drivers of performance.

Where performance, controls, or capability are not sufficient, the role provides targeted clinical quality expertise and intervention to support recovery, strengthen Delivery Partner capability, and ensure effective corrective and preventative action is implemented and sustained.

Working with Delivery Partner clinical and operational leadership, Clinical Excellence, and Supply Chain Management, the postholder provides assurance that quality risks are effectively managed, improvement activity is delivering the intended outcomes, and appropriate escalation and intervention occur where required.

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Key accountabilities include:

• Lead the application of the Clinical Quality Management Regime and assurance programme across Delivery Partners, aligned to contractual requirements, clinical quality standards, and governance expectations.
• Maintain oversight of Delivery Partner clinical quality performance, including TPL performance, holding Delivery Partners to account for the achievement and sustaining required standards, providing constructive challenge where performance, controls, or improvement activity are insufficient.
• Assess and provide assurance that Delivery Partners have effective clinical quality management arrangements in place, including appropriate oversight, assurance, governance, escalation, and improvement mechanisms, and that their operation and effectiveness are evidenced.
• Use clinical quality, operational, and performance intelligence to identify variance to target, trends, recurring issues, control weaknesses, and emerging risks, developing a clear understanding of the underlying drivers of performance.
• Where required, provide hands-on clinical quality expertise to diagnose performance issues, support robust root cause analysis, shape corrective and preventative action, and strengthen Delivery Partner quality controls and capability.
• Coordinate scheduled and risk-based audit and assurance activity across Delivery Partners, maintaining oversight of findings, complaints themes, actions, and improvement plans and ensuring completion and effectiveness are evidenced.
• Assess and challenge the adequacy and sustainability of Delivery Partner root cause analysis, rectification plans, and corrective and preventative actions, escalating where these are insufficient to address the underlying drivers of performance or deliver the required outcomes.
• Work in partnership with Delivery Partner clinical and operational leadership, Supply Chain Contract Management, and wider Clinical Excellence colleagues to ensure quality risks, concerns, and dependencies are identified, managed, and escalated appropriately.
• Support and challenge Delivery Partners to understand and consistently apply contractual and clinical quality requirements, strengthening quality controls and capability to support sustained performance.
• Identify and share learning and best practice across Delivery Partners, using assurance outcomes, performance intelligence, and lessons learned to inform wider contract-level quality improvement.
• Provide clear, evidence-based quality performance reporting and assurance through appropriate governance forums, including escalation of material risks, areas of underperformance, and recommendations for action or intervention.
• Maintain DWP approval and clinical credibility through completion of an appropriate level of Functional Assessments in accordance with DWP requirements and business need.