West London NHS Trust
Clinical Quality & Patient Safety Manager
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Role Overview
The post holder will provide senior specialist PSIRF, clinical quality, and patient safety leadership, advice, and expertise, and will lead on all PSIRF and patient safety related activities; as well as playing a key role in providing advice and support to the Hounslow Mental Health Borough, ensuring a seamless PSIRF quality response for the areas that they oversee.
Key Responsibilities
- Provide leadership and oversight for all patient experience, audit, inquest, and regulatory functions undertaken within the borough and/or service(s).
- Support the Trust and borough(s)/service(s) regarding: PSIRF, patient safety, clinical assurance, PSIs, formal complaints, patient feedback, and all associated learning.
- Provide specialist expertise and oversight whilst contributing to delivering the Trust-wide safety agenda and achieving the Trust quality priorities.
- Support the borough director, service managers, and staff to discharge their responsibilities in the delivery of PSIRF and other safety related issues, including patient experience, quality assurance, and meeting the required statutory and mandatory quality and governance requirements.
- Contribute to, and lead on, the development of quality, safety, and patient experience reports for regular and ad hoc meetings.
- Advise the Borough Director on all PSIRF and safety issues, as well as wider clinical quality issues that affect the borough(s)/service(s) they are supporting.
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About West London NHS Trust
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England, and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow, and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
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The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Contact Information
For further details/informal visits contact:
- Name: Gordon Turner
- Job Title: Associate Director of Clinical Governance
- Email Address: gordon.turner7@nhs.net
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