Clinical Receptionist - Part-time

HEY BABY 4D middlesbrough

About Us

Hey Baby 4D Middlesbrough is a private ultrasound clinic in Normanby. As a small, family-run business, we are seeking someone with a warm and friendly personality who will fit seamlessly into the Hey Baby family.

We are looking for an experienced Receptionist to join our busy team on a part-time basis on weekends.

Key Responsibilities

• Booking appointments for customers via phone and in person.
• Welcoming customers and assisting with queries.
• Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc.
• Processing payments promptly (cash and card).
• Acting as a Chaperone during scans (training provided).
• Cleaning the clinic and equipment, including surfaces, furniture, and regularly checking the bathroom, topping up loo roll.
• Maintaining accurate records and completing necessary paperwork.
• Noting and effectively relaying customer feedback to management.
• Managing customer messages through the online chat system.
• Opening and locking the clinic when required.
• Turn off heating, signage lights promptly.
• Keeping the clinic tidy and well-organised – General housekeeping like vacuuming, emptying bins, clearing spills, trips.
• Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
• Completing job-specific training provided by management.
• Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page.
• Liaising with the NHS to ensure smooth referral processes.
• Exceeding KPIs and contributing to the clinic's growth.