Hey Baby 4D Franchise
Clinical Receptionist – Hey Baby 4D Sunderland
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Clinical Receptionist - Position Available - 2
HEY BABY 4D Sunderland
About Us
Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.
Key Responsibilities
- Booking appointments for customers via phone and in person.
- Welcoming customers and assisting with queries.
- Promoting sales of extras, offering heartbeat bears, cannons, keyrings, etc.
- Processing payments promptly (cash and card).
- Acting as a Chaperone during scans (training provided).
- Maintaining accurate records and completing necessary paperwork.
- Noting and effectively relaying customer feedback to management.
- Managing customer messages through the online chat system.
- Following procedures of Opening and Closing clinic.
- The clinic must be kept clean at all times and daily, weekly, and monthly cleaning must be done and documented.
- Conducting stock checks and promptly placing orders or notifying management to ensure the clinic is well stocked.
- To keep up to date on documentations.
- Completing job-specific training provided by management.
- Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page.
- Liaising with the NHS to ensure smooth referral processes.
- Exceeding KPIs and contributing to the clinic's growth.
- Standard Operating Procedures and Policies must be followed.
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Additional Information
You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently. Excellent communication skills are essential.
What We’re Looking For
- Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
- Experience in a clinical environment is preferred.
- Proficiency in IT systems, with strong verbal and written communication skills.
- A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.
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Job Details
Position 1:
- Type: Part-time - Weekends
- Position Available: 1
- Term: 1 Year Fixed-Term
- Days / hours of the week: 12 hours
- Saturday 9.30am–4pm
- Sunday 9.30am–4pm
Position 2
- Type: Part-time
- Position Available: 1
- Term: 1 Year Fixed-Term
- Days / hours of the week: 22 hours
- Monday 3.30pm–8pm
- Wednesday 3.30pm–8pm
- Thursday 3.30pm–8pm
- Friday 3.30pm–8pm
- Saturday 9.30am–1.30pm
- Salary: £12.71/hour
- Required Experience: Customer Care, Reception, Administration
- Language Requirement: English
- Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL.
- Start Date: September 2026
Become part of a team that creates unforgettable moments for families during a precious time in their lives.
Applicants must be at least 18 years of age to apply.
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