St Andrew's Healthcare
Clinical Secretary - Birmingham
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Clinical Secretary
Location: Birmingham
Salary: From £26,750 per annum (depending on experience)
Hours: 37.5 hours per week
St Andrew’s Birmingham is a 125 bedded adult mental healthcare facility comprising eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care.
This is more than an administration role, it is an opportunity to become an essential part of a supportive, patient-focused environment where your work truly matters.
About The Role
As a Clinical Secretary, you will provide high-quality administrative and clinical support within a fast-paced mental health hospital.
- Ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially.
- Work closely with clinicians, patients, external agencies, and colleagues to help ensure smooth daily operations.
What We Are Looking For
Knowledge, Education, Skills
- Previous experience in medical or clinical administration
- Mental health experience (desirable)
- AMSPAR Level 3 Diploma in Medical Administration or equivalent
- Proficient in Microsoft Office and computer skills
- Strong typing and audio-typing skills
- Good understanding of medical terminology
- Excellent organisational and workload management skills
- Outstanding attention to detail
- A passion for delivering high standards of service
- Professional, empathetic, approachable manner
- Team-oriented, collaborative attitude
- Willing to support, train, and mentor colleagues
- Committed to confidentiality, integrity, and professionalism
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Experience Required: Ideally from backgrounds such as:
- Healthcare or clinical administration
- Customer service
- Medical reception or ward administration
- Mental health services
You Will Also Have
- Experience working collaboratively in teams
- Confidence managing shared workloads
- Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies
Communication Skills
The successful candidate will demonstrate:
- Excellent verbal and non-verbal communication
- Compassionate and professional interaction with patients and staff
- Confidence communicating at all organizational levels
- Awareness of communication’s impact on diverse audiences
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Leadership & Team Support
While not managing others directly, you will:
- Support and guide less experienced team members
- Promote a positive, collaborative team culture
- Share knowledge and best practices
Confidentiality & Responsibility
You will be responsible for:
- Maintaining confidentiality, security, and accuracy of patient records
- Ensuring compliance with policies and standards
- Handling sensitive information with discretion and integrity
Rewards
We offer an excellent benefits package including:
- Pension
- Sickness policy on par with the NHS
- Access to the Blue Light Card and Health Service Discounts schemes
- 27 days annual leave plus bank holidays, increasing after 10 years' service
- Life cover
- Electric Car lease scheme
- Cycle to work scheme
- Healthcare cash plan
- Free parking
- Paid DBS application
Every day, you'll be expected to live our CARE values—Compassion, Accountability, Respect, and Excellence.
If you are ready to bring your skills into a role where you can truly make an impact, we would love to hear from you. Apply now and be part of a team that changes lives.
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