Clinical Governance and Quality Assurance

• Ensure services meet or exceed CQC and NICE guidelines, and NHS England standards by embedding robust clinical governance frameworks to maintain safe, effective and high-quality care.
• Develop and refine standard operating procedures across the service by ensuring processes are clear, consistent and aligned with best practice to support consistent, high-quality delivery.
• Conduct regular clinical audits and quality reviews by monitoring performance and identify areas for improvement to enhance service effectiveness, quality and patient outcomes.
• Work with Team Managers to monitor reporting accuracy, patient outcomes, and assessment quality by reviewing performance data and clinical standards regularly to ensure consistent, accurate and high service quality delivery.
• Support safeguarding procedures across the service by ensuring all cases are managed in line with organisational and regulatory requirements to protect patients and maintain safe, compliant practice.

Workforce Management and Professional Development

• Make sure our ADHD colleagues are fully resourced by providing the resources and guidance they require to deliver high-quality assessments to enable effective, consistent and safe patient care.
• Provide 1:1 and group supervision for Team Managers by providing consistent leadership, guidance and support to strengthen management capability and ensure effective leadership cascades across the service.
• Support Team Managers to lead performance management processes, ensuring clinicians meet expected standards and provide structured support where needed to maintain performance, accountability and high-quality clinical practice.
• Identify training and CPD opportunities to develop our colleagues through assessing development needs and facilitating where learning opportunities where appropriate to ensure we maintain skilled and confident colleagues.
• Work with the People Team to support recruitment, retention, and induction processes to welcome new colleagues to The Owl.

Service Development and Continuous Improvement

• Implement service delivery plans that align with the strategic objectives set by the Head of Neurodevelopment by translating strategic priorities into clear operational actions to ensure the service delivers its objectives effectively and consistently.
• Identify operational challenges and develop solutions by working as One Team to improve process and address service pressures so we enhance efficiency, patient experience and clinician well-being.
• Work with Team Managers to standardise assessment pathways and clinical reports by streamlining processes and promote consistency in clinical practice to ensure efficient, consistent and high-quality patient care.
• Drive service innovation and integrate digital tools where appropriate by using technology to enhance assessment delivery and reporting, to improve efficiency and patient experience.
• Participate in the review and development of new service pathways by ensuring pathways are clinically sound, sustainable, and aligned with regulatory expectations to support safe, effective and compliant service delivery.

Stakeholder Engagement and Reporting

• Act as the main operational liaison between the ADHD team, Head of Neurodevelopment and external stakeholders by maintaining clear communication and effective working relationships, to ensure coordinated working and effective service delivery.
• Provide regular operational reports to the Head of Neurodevelopment by reporting on service performance, KPI’s, key risks and colleague requirements to support informed decision making.
• Engage with external stakeholders such as NHS commissioners, regulatory bodies, and partner organisations by maintaining effective communication and collaborative working relationships, to ensure seamless and collaborated service delivery.
• Support Team Managers in managing complex clinical cases and liaising with multi-agency teams by providing clinical guidance and facilitating collaborative working to ensure integrated, safe and effective patient care.

You’re Someone Who Is

• An expert in ADHD across the lifespan, including differential diagnoses and co-occurring conditions.
• An excellent operational manager, with the ability to oversee service delivery in a fast-paced environment.
• Able to analyse and interpret clinical audit data, using findings to drive quality improvement.
• Great at solving problems in a complex healthcare setting.
• Great at communicating, with the ability to engage effectively with internal teams and external stakeholders.

You’re Someone Who Has

• Professional qualification in psychology, speech and language therapy, occupational therapy, nursing, or another relevant field.
• Registration with an appropriate professional body (e.g., HCPC, RCSLT, NMC, BPS, or equivalent).
• Extensive experience managing neurodevelopmental or mental health services, particularly within NHS and remote private settings.
• Proven leadership experience, with a track record of managing multi-disciplinary teams in a clinical environment.
• A robust background in clinical governance, service development, and regulatory compliance (CQC, NICE).
• Experience in caseload and colleague management, ensuring safe and effective service delivery.
• Demonstrated ability to implement service improvement initiatives and enhance patient pathways.

You’re Someone Who Lives By Our Values

• We are One Team
• We are Reliable
• We are Creative
• We are Passionate

Don’t be put off if you cannot tick all the boxes. We know that candidates can be put off if you don’t feel you are a 100% there, but we would still love to hear from you! We get that a diverse workforce makes a great workforce, this is the reason we are committed to creating a diverse and inclusive culture where our people can turn up, be themselves & thrive.

We want you to be as relaxed as possible during our selection journey which may require an adjustment to our process. We encourage you to be open about what you need so we can adapt and allow you to thrive.