PolyPhotonix
Clinical Services Administrator
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Clinical Services Administrator
We have an exciting opportunity for a Clinical Services Administrator to join our small, friendly, and dedicated team. This is an excellent opportunity to play a key role in supporting patients and healthcare professionals while building your career within an innovative and rapidly growing medical device manufacturer.
About PolyPhotonix
PolyPhotonix is a well-established and growing business specializing in bio-photonic research and development, designing, developing, and manufacturing non-invasive, photonics-based medical devices. The company has developed Noctura 400, a light-based, monitored ophthalmic treatment for Diabetic Retinopathy (DR) and Diabetic Macular Oedema (DMO) — two of the leading causes of blindness.
Role Overview
This permanent, full-time role is ideally suited to a team player with a background in customer service and general administration within a healthcare environment, along with a good working knowledge of Microsoft packages, particularly Excel.
The role calls for a proactive individual who can manage multiple tasks efficiently while maintaining a high standard of professionalism. Experience in patient care and/or medical terminology is desirable but not essential.
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This role offers considerable scope for development for the right candidate. Due to the nature of the role, this position is office-based in Sedgefield, County Durham. The working hours are Monday to Thursday, 9:00am–5:30pm, and Friday, 9:00am–5:00pm (37 hours per week).
Key Responsibilities
- Communicate professionally and effectively by email and telephone, ensuring enquiries are dealt with in a timely manner.
- Answer the enquiries phone line in a friendly and professional manner, directing calls to the relevant team member within agreed timescales.
- Monitor central mailboxes, responding professionally or directing enquiries to the relevant team member within agreed timescales.
- Assist with clerical duties such as filing, photocopying, printing, and scanning documents.
- Work as an integral member of the Clinical Services team to ensure a high level of customer service throughout the entire order and supply process.
- Perform data entry and maintain accurate records in both digital and physical formats.
Essential Skills and Experience
- High level of attention to detail.
- Proven experience as an administrator or similar role.
- Strong written and spoken communication skills.
- Professional telephone manner.
- Ability to work independently and as part of a team.
- Enjoy working collaboratively and sharing information with colleagues.
- Proficient in Microsoft Office packages (Word, PowerPoint, and Excel) to at least intermediate level.
- Self-starter with a flexible and positive approach.
- Strong organisational skills with the ability to manage multiple priorities.
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Desirable Skills and Experience
- Experience working within a healthcare environment.
- Experience providing patient support.
What You Will Receive
- Salary: £25,500 - £27,000 depending on experience and skills.
- Enhanced company pension scheme.
- 25 days' holiday plus 8 public holidays.
- Free onsite parking.
Equal Opportunities
PolyPhotonix is an equal opportunities employer. Our respectful and inclusive working environment is of high importance to us; as an employer, we want every employee to realise their potential and progress in their career. We aim to attract, support, and retain the best people in the industry.
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