Merck Healthcare
Clinical Site Management Excellence Lead (all genders)
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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
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Our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
This role requires to be on-site in our office in Feltham, UK for 3 days per week.
Your Role
The Clinical Site Management Excellence Lead is a strategic and operational leader responsible for driving excellence in the planning, execution, and oversight of clinical trial monitoring and site management activities. The role is pivotal in ensuring that clinical monitoring and site management practices are globally harmonized, inspection-ready, and responsive to evolving trial models, including decentralized trials, risk-based monitoring, remote and centralized monitoring, digital health integration, and evolving site-facing coordination needs.
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With clinical monitoring strategy as a core focus, the role also defines how site management enables effective implementation of that strategy in practice, from site activation and initiation through site monitoring, ongoing oversight, escalation, issue management, CAPA linkage, and close-out. Site management in this context also includes the coordination of how different functions interact with study sites at country, regional/cluster, and global levels, ensuring clear communication, role clarity, aligned site-facing engagement, and consistent ways of working across GDO and R&D peers, Regional and Cluster Heads, study teams, CROs, vendors, and other functions interfacing with sites.
As an internal consultant and transformation leader, the Site Management Excellence Lead partners closely with Regional and Cluster Heads, GDO peers, applicable study members, and site-facing functions to shape and implement scalable, efficient, and Good Clinical Practice (GCP)-compliant clinical monitoring and site management processes. These processes must align with regulatory expectations, organizational objectives, and the needs of modern clinical trial delivery.
Who You Are
- You hold an advanced degree in Life Sciences, Medicine, Clinical Research, or a related field, or bring equivalent professional experience.
- You bring 12+ years of experience in clinical research, with deep expertise in site management and clinical monitoring across global environments.
- You have a proven track record of owning end-to-end clinical processes, including process design, documentation, performance oversight, and continuous improvement in a regulated setting.
- You are highly knowledgeable in ICH-GCP guidelines, including ICH E6(R3), and experienced in applying Quality by Design and risk-based quality management principles.
- You have led cross-functional initiatives in complex matrix organizations, building alignment across diverse teams, CROs, and vendors without direct authority.
- You have partnered with technology and digital teams to shape system requirements and drive adoption of tools that support process compliance and operational efficiency.
- You apply a strong analytical and data-driven approach to translate performance metrics into targeted process improvements.
- You are comfortable in a global, multicultural setting and willing to travel internationally up to 20% of the time.
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What we offer
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
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