Great Western Hospitals NHS Foundation Trust
Clinical Site Manager
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Job Summary
The Clinical Site Manager has a pivotal role in the operational management of the acute trust, facilitating the sustained achievement of patient access standards including the national 4-hour Trust target. The focus of the role is to manage demand and capacity via the emergency, elective, and repatriation pathways.
The role is responsible for managing and allocating patient movement throughout the Trust, ensuring patients are allocated to the right place at the right time, the first time. Working in close liaison with the patient flow coordinators, the post holder will ensure the safe admission, transfer, and discharge of patients between acute and community, preventing unnecessary admissions and re-admissions. The Clinical Site Manager must have operational management skills in association with acute clinical skills. Post holders will work flexibly to meet the requirements of the Trust according to pressures as they arise and be responsible for initiating systems and processes that appropriately support patient flow and the management of risk.
Main duties of the job
Within hours, the post holder will be responsible for actively managing patient demand, dealing with unpredictable events (both non-clinical and clinical), and working closely with the directorate teams, including The Integrated Discharge Service. Other responsibilities will involve supporting staff across the site with clinical transfers and liaising with senior medical and nursing management when necessary.
The post holder, when working on nights, will work in collaboration with healthcare colleagues to provide clinical expertise for developing and enhancing the service and supporting staff across the organization. They will ensure that evidence-based practice is inherent in all aspects of care and treatment and ensure this knowledge is disseminated throughout the clinical area.
The visible presence of post holders over a 24-hour period, 7 days a week, will be key in providing high standards of patient safety and care and supporting staff working across the organization.
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About Us
We are proud to be part of BSW Hospitals Group—a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.
Job Description
Job responsibilities
- To communicate effectively with a wide range of people/patients in a manner consistent with their level of understanding, culture, and background.
- Develop and maintain communication within the multidisciplinary team, internally and externally, about complex and/or difficult situations and make complex decisions, encouraging the effective participation of all involved.
- To be empathetic and reassuring when communicating highly sensitive information to patients, carers, and relatives.
- To maintain comprehensive and accurate records regarding clinical and/or non-clinical assessment, and rationales for decisions made in line with legal and directorate requirements, and communicate responses to appropriate disciplines, directorates, and management.
Person Specification
Qualifications
Essential
- Current NMC registration (first level nurse) essential (consideration for other healthcare professionals, e.g., registered Paramedics who hold relevant skills/experience).
- Teaching and Assessing qualification or equivalent.
- Advanced Clinical Practitioner qualification or evidenced experience.
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Desirable
- Clinical or Managerial-based first degree or equivalent experience.
Experience
Essential
- Evidence of effective people/resource management.
- Effective advanced communication skills for the communication of complex, challenging, and highly sensitive information.
- Developed interpersonal, problem-solving, and conflict management skills.
- Evidence of extensive professional & operational knowledge of working within an acute Trust environment.
Desirable
- Experience in Operational management or a similar setting.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.
UK Registration
Applicants must have current UK professional registration. For further information, please see the NHS Careers website.
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