Clinical Support Officer - Band 3

Majority of roles available are at Pilgrim Hospital & Grantham Hospital, however Lincoln can be considered/discussed.

Full and part time hours are available. 7 vacancies available.

The Role

The Clinician Support Officer provides secretarial and administrative support to clinicians and is accountable to the Care Group Service Manager. The role provides a single point of contact for clinicians, triaging and coordinating requests and changes relating to patient clinics, sessions, and patient access.

Key Responsibilities

• Handle all operational communications between clinicians and the Patient Service Hub (PSH), ensuring that requests for clinic/session changes, booking rule queries, and operational actions are managed efficiently, accurately, and in line with Trust policy and national standards (Elective Access Policy, Referral To Treatment /Cancer Waiting Times, Standard Operating Procedures).
• Ensure all actions are logged, tracked, and communicated clearly, with timely feedback to clinicians and PSH teams.
• Support data quality, information governance, and digital system compliance. Support specialities to carry out specialised actions and processes that require dedicated clinical input.
• Promote a culture of excellent customer service, continuous improvement, and Trust values.

Support To Clinicians

• Provide clinician diary management.
• Liaise with clinicians on any wet signatures required (e.g. blood forms or prescriptions).
• Receive blood and diagnostics test results and highlight results to clinicians, utilising WebV for tracking rather than paper diaries and manual spreadsheets.
• Liaise with other Trusts.
• Liaise with clinicians and Care Group leadership about any capacity issues raised by Patient Services Hub.
• Prioritise and route clinician requests in a timely way to the appropriate Patient Services department following agreed SOPs.
• Provide timely acknowledgement and completion notifications to clinicians, keeping them updated and providing reassurance to clinicians that actions have been sent to the Patient Services Hub for actioning.
• Deal with urgent and routine correspondence and tasks in accordance with agreed processes and CQUIN standards.
• Urgently escalate to the Patient Services Hub to book appointments or procedures within Urgent timeframes when the clinician indicates to you this is required, following agreed SOPs.
• Track complex or high-risk investigation lists (e.g. urology biopsies, paediatric EEGs, oncology tests) and escalate missing results.
• Assist in the production of research articles, lecture and teaching materials as necessary in order to support Consultant’s responsibilities and any non-clinical activities.