Provide Community
Clinical Support Worker/Healthcare Assistant
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Main area: Sexual Health
Grade: Band 3
Contract: Permanent
Hours: Part time - 16 hours per week
Job ref: 828-PROVIDE4257
Employer: Provide CIC
Employer type: NHS
Site: Abbey View Clinic
Town: Bury St Edmunds
Salary: £25,760 - £27,476 pa
Salary period: Yearly
Closing: 13/09/2026 23:59
Job Overview
We are pleased to offer the opportunity to apply for a Clinical Support Worker/Healthcare Assistant role within the Suffolk Sexual Health Service based at Abbey View Clinic in Bury St Edmunds.
We are a friendly team providing Integrated Sexual Health and HIV services in Bury St Edmunds. We are looking for a motivated and compassionate team member to deliver high quality care.
We are proud of the service we deliver and would welcome applicants who enjoy variety in their working life as there are a range of responsibilities within the role.
Main Duties of the Job
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The post combines front of house roles, such as meeting and greeting and client registration. In this role you are the welcoming face of our clinic, ensuring our patients receive non judgmental and inclusive support from the moment they walk through our doors.
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Support tasks, such as stock management and clinic set up and close down, alongside supporting with direct patient care.
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Direct patient care may involve assisting with clinical procedures, acting as a chaperone and supporting patients. Assisting with specimen collection and preparation, utilising phlebotomy skills, developing skill in microscopy, set up and cleaning of equipment and checking clinical areas and equipment in line with Health and Safety and infection prevention policies.
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Clinical tasks and delivery of health promotion/ information sessions in various clinical and non-clinical environments.
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The post involves the use of the electronic record system.
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The post holder will be supported by both a first line manager and an allocated clinical supervisor to ensure the provision of adequate training for additional development and appropriate delegated clinical intervention.
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The post holder will be required to participate in a rota to cover the Saturday sessions as part of their contracted role, generally this would be on a one Saturday in four basis. We run a spoke clinic in Haverhill on a weekly basis, on occasion you may be required to support at this location.
Working for our Organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
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A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times
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Vision: Transforming Lives
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Values: Care, Innovation and Compassion
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Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
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Eligible for NHS Pension
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous crimi
Detailed Job Description And Main Responsibilities
B3 JD attached
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To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available
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To greet service users and visitors in a courteous, friendly and helpful manner
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To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication methods
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To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service
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To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and coordinate stock management across all Integrated Sexual Health Clinics where appropriate
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Participate in the smooth coordination of stock management across all Integrated Sexual Health Clinics as instructed
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To take receipt of urine samples and swabs with due regard to infection control and departmental protocols. Carry out the accurate and appropriate labelling, preparation and storage, and arrange transportation of specimens and samples
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To demonstrate knowledge and understanding of safeguarding issues, reporting areas of concerns to a clinician
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To accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced
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To accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels
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To ensure that the all operational areas are tidy at all times
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To liaise with clinical and other staff as required to ensure the smooth running of the centre and to understand the importance of team work
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To ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately
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To participate and assist in evaluation and feedback
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To attend team and departmental meetings and actively participate in service improvement
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To assist clients who require an interpreter and to book interpreters when necessary
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To work with Clinical Nurse Manager to establish evidence of development in accordance with competency record and actively engaging with competence reviews and follow-up
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To demonstrate and distribute condoms to clients using C- Card protocol on satisfactory completion of relevant training
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To undertake appropriate training linked to the development of protocol led clinical tasks, for example phlebotomy training and apply to practice when competent
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To participate in health promotion events including targeted outreach and delivery of sexual health awareness workshops in non-clinical environments
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To undertake training in microscopy and apply to practice
IAL DESIRABLE EVIDENCE
Person Specification
Experience
Essential criteria
- Experience working with the public in pressurised situations
- Experience in patient-facing care
- Experience working in a team
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Desirable criteria
- Sexual Health experience
- Phlebotomy experience
Qualifications
Essential criteria
- NVQ Level 3 or equivalent experience
Skills
Essential criteria
- Interpersonal skills
- Able to travel to clinics
Further Information
How will we contact you?
All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager. If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.
COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
Successful Applicant
You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
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