Taurus Healthcare Limited / Herefordshire General Practice
Clinical Systems Dispatcher
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Job Summary
Closing Date: 1 September 2026
Interview Date: 11 September 2026
Hours: We are recruiting to permanent, fixed term and bank positions. Permanent contracts are preferred, with a range of contracted hours available up to a maximum of 39 hours per week. Please state your preferred working hours within your application.
This shift based role requires flexibility to work nights, weekends and bank holidays.
Salary: £24,996.93 to £28,405.60 per annum FTE plus a 35% enhancement between 22:00 and 08:00.
(pro rata for part time hours),
Ready for a Career That Makes a Difference?
If you're organised, enjoy problem solving and want a role where your work has a real impact every day, we'd love to hear from you.
We welcome applications from people with experience in customer service, hospitality, retail, logistics, administration, call handling and other fast-paced environments. Full training will be provided.
As a Clinical Systems Dispatcher in our Urgent Primary Care team, you'll help ensure patients receive the right care, in the right place, at the right time. You'll coordinate appointments and urgent home visits, support healthcare professionals and keep services running smoothly.
Healthcare experience is not essential. If you're confident using IT systems, enjoy helping people and can stay calm under pressure, we'd love to hear from you. Full training will be provided.
Main duties of the job
What you'll be doing
- Coordinating patient appointments and urgent home visits
- Monitoring incoming requests for care and ensuring they are dealt with promptly
- Supporting healthcare professionals by managing appointment schedules
- Keeping patients updated if there are delays
- Responding to phone calls from healthcare partners and support services
- Using computer systems to manage patient information and bookings
- Helping oversee drivers and support staff during overnight shifts
- Identifying and escalating any issues that could affect patient care
- Maintaining accurate records and reports
You will be bringing together patients, clinicians, drivers and support services to make sure everything works smoothly.
What we're looking for
- Stays calm under pressure
- Is highly organised
- Can manage several tasks at once
- Enjoys problem-solving
- Is confident using IT systems
- Communicates clearly and professionally
- Works well as part of a team
- Wants to make a positive difference to people's lives
About Us
Taurus Healthcare was established in 2012 as the provider arm of the Herefordshire GP Federation, serving 210,000 patients. Owned by GP practices across Herefordshire, we are committed to delivering high quality, cost effective care closer to patients' homes while ensuring those requiring hospital services are seen quickly and effectively.
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At Taurus Healthcare we strive to create a diverse, inclusive workplace and welcome applications from candidates from all backgrounds, including military veterans and family members of serving personnel.
Taurus Healthcare Offers a Range Of Employee Benefits, Including:
- NHS Pension Scheme with a 23.78% employer contribution
- 33 to 38 days annual leave, including bank holidays (pro rata for part time staff)
- Access to Vivup employee benefits, including:
- 24/7 counselling services
- Salary sacrifice schemes for cars and bikes
- Discounts from national retailers
- Blue Light Card discounts
Visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.
We reserve the right to close this vacancy early if sufficient applications are received, so please apply as soon as possible.
Details
Date posted: 20 August 2026
Pay scheme: Other
Salary: £24,996.93 to £28,405.60 a year +35% enhancement between 22:00 and 08:00
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: S0001-26-0068
Job locations:
Taurus Healthcare
Nelson House
Whitecross Road
Hereford
Herefordshire
HR4 0DG
United Kingdom
Job Description
Job responsibilities
Job Purpose
The Clinical Systems Dispatcher (CSD) sits at the heart of our Urgent Primary Care service. While clinicians focus on treating patients, this role ensures the service runs efficiently and patients receive the right support at the right time. This role brings together patients, clinicians, drivers and support services to make sure everything works smoothly.
Key Responsibilities
- Coordinating patient appointments and urgent home visits
- Monitoring incoming requests for care and ensuring they are dealt with promptly
- Supporting healthcare professionals by managing appointment schedules
- Keeping patients updated if there are delays
- Responding to phone calls from healthcare partners and support services
- Using computer systems to manage patient information and bookings
- Helping oversee drivers and support staff during overnight shifts
- Identifying and escalating any issues that could affect patient care
- Maintaining accurate records and reports
- Keep patients requiring a home visit updated on expected arrival time of the GP or nurse, escalating to the senior clinician on shift if the patients condition has changed or worsened
- Provide shift handovers including any escalations or issues that have happened during your shift
- Report any incidents
- Follow business continuity plans and escalate to the Director on Call where required
Person Specification
Experience
Essential
- Experience working in an administrative, coordination or scheduling role
- Experience working in a busy environment with multiple priorities
- Experience maintaining accurate records and data systems
- Experience communicating with a range of stakeholders by telephone and email
- Understanding of confidentiality and data protection requirements
- Experience coordinating appointments, bookings or service delivery
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Desirable
- Experience of working to performance targets, deadlines or KPIs
- Experience handling incidents, escalation processes or operational issues
- Experience supervising staff, drivers or support teams
- Experience in a healthcare, NHS or urgent care environment
Skills
Essential
- Excellent communication skills (verbal and written)
- Strong organisational and coordination skills
- Ability to prioritise competing demands in a fast-paced environment
- Strong IT skills and confidence using multiple computer systems simultaneously
- Ability to accurately input, maintain and retrieve data
- Customer service and patient-focused communication skills
- Ability to manage complaints, concerns and difficult situations professionally
- Ability to work collaboratively with multidisciplinary teams and partner organisations
- Ability to use initiative and solve problems independently
Essential
Other requirements wider responsibilities
- Ability to work shifts including evenings, nights, weekends and bank holidays
- Ability to attend Nelson House base and other locations as required
- Ability to act as a chaperone when required
- Compliance with confidentiality, information governance and health & safety requirements
Personal Qualities and Attributes
Essential
- Calm and resilient under pressure
- Reliable and dependable
- Friendly, approachable and professional
- Strong attention to detail and accuracy
- Flexible and adaptable to changing demands
- Team player who works collaboratively
- Patient centred and committed to high standards of care
- Able to make decisions confidently within defined procedures
- Positive and proactive approach to work
Essential
- Educated to GCSE standard or equivalent
Desirable
- Fire Warden trained/qualification
- First Aid trained/qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Taurus Healthcare Limited
Address
Taurus Healthcare
Nelson House
Whitecross Road
Hereford
Herefordshire
HR4 0DG
United Kingdom
Employer's website
https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)
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