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Clinical Team Leader
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Lead the Front Door to Mental Health Care. Shape the Future.
Every call matters. Every decision matters. Every person matters.
Lead the team that makes the difference.
Are you an experienced mental health professional ready to lead an innovative service that will transform how people access mental health support across Norfolk and Suffolk?
About the Role
The Initial Response Service (IRS) is at the heart of NSFT's vision to create a single, responsive point of access for mental health referrals, crisis presentations, and urgent support.
We are looking for inspirational Clinical Team Leaders to help build and lead this pioneering service, ensuring people receive safe, compassionate, and timely care when they need it most.
The Initial Response Service [IRS] represents one of the most significant developments in mental health access within NSFT. By bringing together call handling, clinical triage and referral management into a single service, IRS will simplify access, improve consistency, reduce delays and deliver a better experience for patients, carers and professionals.
Key Responsibilities
This is much more than a traditional team leader role.
You will be leading a diverse multidisciplinary team of clinicians, senior call handlers and call handlers within a fast-paced environment where every decision has the potential to positively change someone's life.
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You will combine clinical expertise, operational leadership and service development to help create a service that becomes the recognised front door to mental health care throughout Norfolk and Suffolk.
As a Clinical Team Leader, you will have the unique opportunity to:
- Lead and develop a brand-new service at a pivotal point in its journey.
- Influence how mental health triage and access services are delivered in the future.
- Support staff to thrive through coaching, supervision and compassionate leadership.
- Drive quality improvement and innovation.
- Work alongside senior leaders to develop a service that delivers excellent patient outcomes and experiences.
- Be part of a supportive leadership team committed to learning, collaboration and continuous improvement.
About Us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.
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We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why Work for Us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Contact
For further details / informal visits contact:
- Name: Shona Little
- Job title: Associate Director of Operations
- Email address: Shona.Little@nsft.nhs.uk
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