North Staffordshire Combined Healthcare NHS Trust
Clinical Team Manager

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Crisis Care Centre
The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to shape a vital community crisis service, making a direct impact on patient care, staff experience & service quality.
The Role
The Operational Manager (Quality, Safety & Workforce Development Lead) will ensure safe, efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. As one of two Band 7 Operational Managers, the post holder will share responsibility for high-quality delivery, focusing on consistent clinical standards, strong governance & quality assurance, & a supported, skilled & resilient workforce.
Key Responsibilities
- Ensure the values and principles of the organisation are translated into the philosophy and operational policy/service specifications for the services and that these are evident in everyday practice and reviewed on a regular basis, ensuring that the services are delivered and developed in line with relevant Trust policies, procedures and values.
- Establish, develop and review policies, practices and procedures which meet legislative, Trust and directorate requirements.
- Contribute to strategy and clinical governance plans for the service area and directorate. Take a lead in implementing specific projects in relation to this. Develop and maintain links and support networks with other teams within the service area, ensuring consistency.
- Facilitate an environment where the physical, emotional, health, social, educational, cultural and spiritual needs of service users can be met. With a specific focus on safe, caring, responsive, effective and well led service delivery.
- Oversee the maintenance of the building and grounds, and ensure safe systems of work are adhered to, so that the environment is safe, pleasant, fit for purpose. This includes responsibility for implementing and developing health and safety protocols and individual risk assessments with the staff team.
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About Us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.


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We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045 (Greener NHS (england.nhs.uk)). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Contact
For further details / informal visits contact:
- Name: Aisling Birch
- Job title: Crisis Resolution & Home Treatment Service Manager
- Email address: aisling.birch@combined.nhs.uk
- Telephone number: 0300 123 1535
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