HCRG Care Group
Clinical Triage Practitioner
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Job Introduction
Make a Difference at the Front Door of Community Healthcare
Every referral is an opportunity to improve someone's journey through care. As a Clinical Triage Practitioner within our Community Health Single Point of Access (SPA), you will play a pivotal role in ensuring patients receive the right care, in the right place, at the right time. Using your advanced clinical judgement and knowledge of community and urgent care services, you will help prevent unnecessary hospital admissions, support safe and timely discharges, and improve outcomes for patients across our communities.
This is an exciting opportunity for an experienced clinician who thrives in a fast-paced environment and is passionate about delivering high-quality, patient-centred care through effective assessment, coordination and system navigation.
About The Role
As a Clinical Triage Practitioner, you will provide expert telephone-based clinical triage and assessment within the Community Health Single Point of Access. Working autonomously as part of a multidisciplinary team, you will assess referrals from health and social care professionals, determine clinical priority, and coordinate access to appropriate community services.
You will act as a key link across health, social care and voluntary sector services, ensuring patients are directed to the most appropriate support while promoting independence and wellbeing within the community.
Through your clinical expertise and decision-making skills, you will contribute to admission avoidance initiatives, facilitate safe and effective discharges from acute settings, and ensure timely access to community-based interventions.
Location: Unit 2, The Industrial Quarter, Foxcote Avenue, Peasedown St. John, Bath, BA2 8SF
Hours: 30.5 hours per week
Package Description
As a Clinical Triage Practitioner you will be part of our valued team at HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary: £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
- Rewards: Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Financial Support: Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Wellbeing Support: Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Professional Development: Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- Innovation: An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- Quality Standards: The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
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Key Responsibilities
- Deliver high-quality telephone clinical triage and assessment within the SPA
- Use sound clinical judgement and diagnostic reasoning to provide treatment advice, care guidance or onward referral in line with agreed pathways
- Support admission avoidance and facilitate safe and timely discharge through coordinated referrals into community services
- Help patients navigate the wider health and social care system, providing effective signposting to VCSE organisations and community resources
- Promote independence and wellbeing by supporting people to remain safely at home wherever possible
- Work collaboratively across health and social care partners, contributing to a fully integrated approach to care
- Participate in a variety of shifts across extended hours, ensuring the SPA remains responsive to professionals across the system
Essential
- Registered healthcare professional with current professional registration
- Evidence of ongoing CPD relevant to professional background
- Current Basic Life Support (BLS) certification (minimum)
- Experience working independently within a relevant clinical setting
- Experience delivering urgent care or support
- Proven ability to work across organisational boundaries within health and social care
- Experience providing professional telephone-based clinical support
Desirable
- Completion of physical assessment and clinical reasoning training
- Remote triage qualification or experience
- Experience using physical assessment and clinical reasoning with adults
- Experience in mental health assessment and management
- Experience as a clinical supervisor
- Knowledge of NHS data capture requirements (e.g. RTT)
- Experience working to targets and performance measures
- Knowledge of local services and pathways
- Experience in person-centred planning
- Demonstrable leadership skills
- Experience supporting service change, improvement or transformation
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For full details of the role, responsibilities, and person specification, please refer to the attached Job Description.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Questions About The Role?
If you'd like to find out more about this role or need any support with your application, please contact Thomas Pritchard, Recruitment Advisor, on 07884 659779, or via email at thomas.pritchard@hcrgcaregroup.com. My working hours are Monday to Friday, 8:00am to 4:00pm.
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