Clinician Relations & Standards Manager

We're looking for a highly credible and commercially minded Clinician Relations & Standards Manager to join our growing team.

This is a unique role that sits at the intersection of workforce management, clinician engagement, governance and operational improvement. Working closely with our stakeholders and self-employed clinicians across the business, you'll play a key role in maintaining high standards across our self-employed clinician workforce, managing complex cases and helping to continuously improve the processes, frameworks and controls that support our services.

This is an opportunity to play a pivotal role in an evolving area of the business. You'll have the chance to influence how clinician standards are managed, shape best practice and contribute to the ongoing development of a high-quality clinician workforce.

You'll be someone who enjoys building strong relationships, navigating sensitive situations and driving improvements through a pragmatic, solutions-focused approach.

This primarily home-based role requires occasional travel to our head office in London for meetings and team collaboration.

Key Responsibilities

• Act as the first escalation point for clinician standards, conduct and relationship matters.
• Manage complex investigations, complaints, disputes and escalations, making evidence-based recommendations.
• Monitor clinician performance, professionalism, contractual compliance and workforce risks.
• Support the development and implementation of policies, SOPs and governance frameworks.
• Analyse workforce data, identify trends and provide insight to support decision-making.
• Maintain accurate records, reporting and audit-ready documentation.
• Partner with operational, clinical and people teams to ensure consistent workforce standards.
• Gather clinician feedback and recommend improvements to enhance engagement and retention.
• Drive continuous improvement across clinician relations, governance and workforce management processes.
• Support KPI monitoring and performance improvement activities.