Estée Lauder Companies
Clinique Boots Cabot Circus Counter manager Lead 37.5hr
Bristol
Posted 2 months ago
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Counter Lead
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer-focused.
They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through high-level selling, providing excellent service and maintaining retail standards
- Contributing to efficiencies through strict adherence to store/Brand/Company Procedures and guidelines
- Staying updated with daily/weekly targets
- Ensuring personal awareness of all additional sales avenues, including:
- Eventing
- Omni-commerce
- Digital channels
- Competitor activities
- Missed opportunities
- Effectively managing social media, leveraging opportunities to drive the business and protect/enhance the Brand image
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan
Responsibilities
Customer Experience & Brand Leadership
- Plan and implement local marketing & events initiatives, aligned with Retailer activity
- Deliver excellence in service execution by:
- Ensuring measures are in place to continually improve service levels
- Fostering a zero consumer complaints mindset and nurturing a surprise and delight culture
- Act as an Ambassador for the Brand, leading in representing and embodying Brand values
- Manage all refunds and complaints in line with Company guidelines, ensuring satisfactory resolutions and consulting the Area Manager where needed
- Use digital tools to maintain updated knowledge and expertise
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- Deliver a consumer recruitment and retention strategy, growing a loyal consumer base
- Develop up-to-date product knowledge to ensure an industry-leading experience and align the product with consumer needs
Operations
- Plan and ensure excellent standards in all areas:
- Product presentation
- Housekeeping
- Displays & messaging
- Pricing
- Conduct daily retail standards reviews to maintain required levels
- Oversee deliveries, stock movements, and associated administration within agreed Company timeframes
- Ensure auditable processes comply with Company guidelines, taking corrective action in high-risk areas
- Fulfil all information requests accurately and within deadlines
- Minimise stock loss by correctly implementing and following Company Security Policies and Procedures
- Maintain a safe working environment for consumers, adhering to Company and Retailer Policies and Procedures
- Achieve minimum ‘Acceptable’ grading in all health & safety and operational audits
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Commercial
- Manage daily replenishment, taking corrective action when necessary
- Maximise sales performance by leveraging commercial reports for informed decisions
- Plan and deliver visual merchandising layouts according to guidelines and within set timescales
- Identify stock packaging issues, taking corrective action and escalating to the Area Manager when out of direct control
- Effectively manage all promotions and discounts as per Company guidelines
- Identify trends and performance insights, making suggestions to enhance product performance
Requirements
- Experience in a fast-paced retail and/or consumer-facing environment
- Strong self-development drive
- Commercial understanding of the industry
- Exceptional communication, organisation, and prioritisation skills
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Skills
Sales Management
Retail Operations
Customer Service
Visual Merchandising
Stock Management
Team Leadership
Digital Marketing
Social Media Management
Commercial Analysis
Event Planning
Complaint Resolution
Health & Safety Compliance
Location