Qualifications

To succeed in this role, candidates should possess a relevant qualification in finance, social work, or a related field, such as a degree or professional certification in debt management or financial planning. Proven experience in providing debt advice, financial counseling, or a similar advisory role is essential. Strong understanding of debt solutions, insolvency procedures, and consumer credit regulations is required. Excellent interpersonal skills, empathy, and the ability to communicate complex information clearly are crucial. Candidates should demonstrate strong problem-solving abilities, attention to detail, and the capacity to work independently and as part of a team. Proficiency in using debt management software and Microsoft Office applications is also desirable. A commitment to the organization’s values of integrity, compassion, and professionalism is vital.

Responsibilities

• Conducting comprehensive assessments of clients’ financial situations, including income, expenses, debts, and assets.
• Developing tailored debt management plans, negotiating with creditors, and exploring options such as debt relief orders, IVAs, or insolvency procedures where appropriate.
• Providing ongoing support and guidance to clients throughout their debt resolution journey, ensuring they understand their options and feel empowered to make informed decisions.
• Maintaining accurate case records, preparing detailed reports, and ensuring compliance with regulatory requirements and organizational policies.
• Participating in training sessions, team meetings, and continuous professional development activities to stay updated on industry best practices.
• Building strong relationships with external partners, including financial institutions and community organizations, to deliver comprehensive support to clients.
• Contributing to raising awareness about financial literacy and debt management within the community through outreach initiatives and educational programs.

Benefits

StepChange Debt Charity offers a competitive benefits package designed to support the wellbeing and professional growth of its employees. This includes:

• Flexible working arrangements to promote work-life balance.
• Comprehensive health and dental insurance.
• A pension scheme with employer contributions.
• Access to training programs, certifications, and career progression opportunities.
• A supportive and inclusive work environment that values diversity and encourages collaboration.
• Additional perks such as paid holiday leave, employee assistance programs, and recognition schemes to acknowledge outstanding contributions.

Working at StepChange provides a meaningful career opportunity to make a tangible difference in people's lives while developing valuable skills in financial advice and client support.

Equal Opportunity

StepChange Debt Charity is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. The organization promotes equal employment opportunities regardless of race, gender, age, disability, sexual orientation, religion, or background. It actively encourages applications from underrepresented groups and ensures that all hiring, training, and employment practices are free from discrimination. The charity strives to create a supportive environment that enables everyone to reach their full potential and contribute meaningfully to its mission of reducing financial hardship across communities.