Troubleshooting and Operational Support

• Troubleshoot complex Kubernetes, Linux, networking, storage, and application issues across customer environments.
• Investigate performance, availability, capacity, configuration, and integration issues affecting production workloads.
• Support day-two operations, including monitoring, upgrades, optimization, backup, disaster recovery, and operational readiness.
• Collaborate with Technical Support, Product Engineering, and other internal teams to resolve customer issues and technical escalations.
• Maintain clear communication with customer stakeholders regarding project progress, technical findings, risks, and resolution plans.

Customer Enablement and Collaboration

• Act as a trusted technical advisor throughout the customer lifecycle, from initial discovery through deployment, adoption, and expansion.
• Deliver technical knowledge-transfer sessions, operational workshops, and product training for customer engineering teams.
• Create and maintain implementation documentation, operational runbooks, deployment guides, and reusable delivery templates.
• Share field experience and customer feedback with Sales, Architecture, Support, and Product teams.
• Help identify opportunities to expand Portworx and related cloud-native solutions within existing customer environments.

Required Experience and Skills

• Strong hands-on experience deploying, operating, and troubleshooting production Kubernetes environments.
• Advanced Linux administration and troubleshooting experience, ideally across Red Hat Enterprise Linux, Ubuntu, Debian, or similar distributions.
• Solid understanding of enterprise and cloud-native storage concepts, including block, file, object, NFS, iSCSI, persistent volumes, storage classes, and Container Storage Interface drivers.
• Experience supporting stateful applications and persistent data within Kubernetes environments.
• Experience with Red Hat OpenShift or another enterprise Kubernetes platform.
• Familiarity with public cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform.
• Working knowledge of Kubernetes components and tooling, including Helm, Operators, custom resource definitions, manifests, and container registries.
• Experience with DevOps, CI/CD, GitOps, automation, or Infrastructure-as-Code practices using tools such as Terraform, Ansible, Jenkins, Argo CD, GitLab CI/CD, or similar technologies.
• Strong troubleshooting knowledge across Kubernetes, Linux, networking, compute, storage, and cloud infrastructure.
• Understanding of networking fundamentals, including TCP/IP, DNS, load balancing, firewalls, and ingress technologies.
• Experience using monitoring, logging, or observability tools such as Prometheus, Grafana, Datadog, Splunk, or the Elastic Stack.
• Previous experience in a customer-facing engineering, consulting, presales, professional services, or technical delivery position.
• Ability to translate complex technical requirements into clear solution recommendations and actionable implementation plans.
• Strong written and verbal communication skills, with the ability to engage technical teams, architects, operational leaders, and business stakeholders.
• Eligibility to work in the United Kingdom.

Preferred Experience

• Experience with Portworx Enterprise, PX-Backup, PX-DR, or other Kubernetes-native storage and data protection platforms.
• Experience conducting technical demonstrations, architecture workshops, proofs of concept, or presales discovery sessions.
• Understanding of backup, disaster recovery, business continuity, high availability, and ransomware resilience.
• Experience with Rancher, VMware Kubernetes platforms, Mirantis, KubeVirt, or other container and virtualization technologies.
• Familiarity with Pure Storage FlashArray, FlashBlade, or comparable enterprise storage platforms.
• Experience supporting highly available databases and data platforms such as PostgreSQL, MySQL, MongoDB, Cassandra, Kafka, or Elasticsearch.
• Scripting experience using Bash, Python, or a similar language.
• Knowledge of Kubernetes security concepts, including RBAC, secrets management, SSL/TLS, and network policies.
• Kubernetes, Red Hat, cloud, DevOps, storage, or Portworx certifications, such as CKA, CKAD, Red Hat Certified Specialist in OpenShift Administration, or Pure Certified Portworx Enterprise Professional.

What Success Looks Like

• Customers receive technically sound recommendations tailored to their Kubernetes, storage, application, and operational requirements.
• Presales evaluations and proofs of concept progress into successful, production-ready solutions.
• Portworx and Kubernetes deployments are completed with a strong focus on performance, resilience, security, and long-term operational success.
• Customer issues are investigated methodically, communicated clearly, and resolved through effective collaboration.
• Customer teams gain the knowledge, documentation, and confidence needed to operate their cloud-native platforms successfully.