Sense
Cloud Operations Analyst
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Help us build technology that makes a difference
At Sense, technology plays an important part in helping us break down barriers for disabled people with complex needs. Behind the services we provide is a secure, reliable and effective technology infrastructure.
We’re looking for a Cloud Operations Analyst to join our team and take responsibility for supporting and developing Sense’s Microsoft Azure cloud estate, alongside our wider IT infrastructure.
This is an exciting opportunity for an experienced infrastructure professional who enjoys solving problems, improving systems and working with modern cloud technologies. You’ll have the opportunity to make a real difference by helping ensure our technology is secure, available and performing at its best.
About the role
As our Cloud Operations Analyst, you’ll provide advanced technical support and help maintain and improve Sense’s cloud and on-premises infrastructure.
You’ll work across a varied technology environment, using your expertise in Microsoft Azure, Entra ID, PowerShell, networking, security and backup solutions to keep our systems running smoothly and securely.
You’ll also play an important role in IT projects, integrations and security improvements, working collaboratively with colleagues and stakeholders to introduce new systems and ways of working.
What you’ll be doing
- Providing advanced technical support and managing escalated issues, particularly those relating to cloud services and infrastructure.
- Managing and troubleshooting our Microsoft Azure environment using PowerShell and other tools.
- Maintaining and supporting both cloud and on-premises infrastructure, ensuring systems remain secure, reliable and available.
- Monitoring infrastructure performance and proactively identifying and resolving potential issues.
- Supporting IT projects, integrations and security enhancements.
- Managing and monitoring security tools and practices, helping to protect organisational data.
- Maintaining effective backup solutions and supporting data integrity and availability.
- Working with colleagues to develop our cloud capabilities and share technical knowledge across the team.
- Creating and maintaining clear technical documentation covering infrastructure processes and configurations.
- Identifying opportunities to improve the efficiency, reliability and security of our infrastructure.
- Working collaboratively with teams across Sense to implement technology solutions that support our organisational objectives.
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About you
We’re looking for someone who combines strong technical expertise with a practical, proactive approach to problem solving. You’ll have:
- Significant experience supporting and managing IT infrastructure, particularly Microsoft Azure cloud environments.
- A Level 3 IT qualification or equivalent professional qualification, such as A+ or Network+.
- 5 GCSEs at grade C or above, including Maths, English and an IT-related subject, or equivalent experience.
- Strong knowledge of Active Directory, Entra ID, security solutions and backup management.
- Strong networking knowledge, including WAN, LAN, VLAN, Wi-Fi, routing and firewalls.
- Experience using PowerShell or similar tools to manage and troubleshoot environments.
- Experience balancing day-to-day operational support with project work and longer-term improvements.
- Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- The ability to explain technical information clearly to non-technical colleagues.
- Strong organisational skills and the ability to prioritise effectively in a busy environment.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
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To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
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