WTW
Cloud Operations Analyst (ICT_TECH TD_2026_36R)
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Cloud Operations Analyst
As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.
The Role
- Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
- Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
- Provide support for production and non-production environments to ensure system uptime and expected service levels.
- Consider building automation scripts that improve internal tools and processes.
- Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
- Support modern deployment and automation practices, including Infrastructure as Code (IaC) and CI/CD pipelines, in collaboration with development teams.
- Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
- Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
- Work with solution architects, infrastructure engineers, developers and other support teams on technical project delivery.
- Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
- Flexibility to work in a rotating shift system where shift schedules are determined by business demand and changes in the service environments.
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QUALIFICATIONS
The Requirement
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- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Experienced in supporting and managing Azure or other cloud providers.
- Demonstrated experience in the technical implementation of IT projects.
- Excellent understanding of end-to-end support process from client to different support escalation levels.
- Experience managing infrastructure, server environments, and operations, with hands-on use of infrastructure monitoring and observability tools.
- Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
- Good working knowledge of scripting languages such as powershell, python or others for automation.
- Solid understanding of ITIL Service Management principles, with practical experience applying them in an operational environment.
WTW is an Equal Opportunity Employer
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