Service Delivery

• Identify, diagnose, and support the resolution of incidents and problems by interpreting monitoring signals, operational telemetry, and service behavior.
• Work with service-owning teams to improve the quality, relevance, and routing of alerts so that operational issues can be detected and acted upon quickly.
• Contribute to root cause analysis, problem management, and continuous improvement activity by identifying recurring patterns, gaps in observability, and opportunities for automation.

Build and Implementation

• Provide specialist guidance to teams adopting cloud engineering patterns, Infrastructure as Code, deployment pipelines, and automated configuration management.
• Support the implementation of monitoring and automation standards across new and existing services.
• Ensure that operational documentation, handover materials, and support guidance are created and are suitable for BAU operation.

Risk Management

• Identify operational, reliability, and supportability risks arising from gaps in monitoring, alerting, automation, or cloud platform standards.
• Refer to domain experts for guidance on specialized areas such as architecture, security, networking, database platforms, and application design.
• Participate in recovery, resilience, and operational readiness activities to help prove that services can be supported effectively.

Quality, Methods & Tools

• Strive for improvements to processes by promoting standardized patterns, automated controls, repeatable engineering practices, and effective use of industry best practice.
• Advocate for the use of source control, pipeline-based delivery, Infrastructure as Code, and configuration management to improve quality, auditability, and operational reliability.

What you will have

Business Competencies

• Strong analytical and problem-solving skills, with a logical approach to issue identification, diagnosis, and service improvement.
• Technically curious, with a enthusiasm for understanding a broad set of systems, technologies, and operational domains.
• Ability to interpret monitoring data, identify patterns, and translate operational insight into meaningful improvement activity.
• Ability to make sound decisions under pressure and support effective incident response.
• Strong commitment to service reliability, operational resilience, and excellent customer service.
• Commercial acumen, including an understanding of IT service costs, cloud consumption, and how technology adds value to the business.
• Ability to promote technical standards, automation, and reliability practices using clear, business-friendly language.
• Personal credibility; highly self-motivated self-starter who will undertake all activities to the highest professional standards.
• Excellent communication skills, both orally and written.
• Ability to operate within a wider team where there may be ambiguity and conflicting priorities.
• Ability to build effective working relationships across a diverse set of internal teams and influence the adoption of monitoring, automation, and cloud engineering standards.
• Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Knowledge

• Practical knowledge of SRE principles, observability, incident response, problem management, and operational resilience.
• Detailed practical knowledge of Microsoft Azure infrastructure and platform services, including monitoring, diagnostics, RBAC, networking, and automation.
• Knowledge of Infrastructure as Code, source control, and pipeline-based delivery using tools such as Bicep, Azure DevOps, and GitHub.
• Knowledge of configuration management and automation tooling such as Ansible.
• Expected to develop a broad understanding of the technologies, systems, and business working practices used by A&O Shearman.

Experience

• Minimum 4-5 years' IT experience with at least 2 years' experience in a cloud operations, infrastructure, platform engineering, SRE, or 3rd line support role.
• Experience of monitoring, alerting, incident investigation, and operational issue identification in a complex technology environment.
• Experience of using or implementing monitoring using Elastic is desirable.
• Experience using or supporting automation and delivery tooling such as Bicep, Azure DevOps, GitHub, and Ansible.
• Experience working with diverse internal teams to improve service supportability, resilience, and operational standards.
• Experience of working in an ITIL environment.

Qualifications

• Ideally the candidate should have the following, or equivalent:
  • Minimum "A" level standard education or equivalent;
  • Accreditation in relevant technologies - preferred; and
  • ITIL Foundation - preferred.

Ideal candidate profile

The ideal candidate will be technically curious and motivated by understanding how different systems, platforms, and operational processes fit together. They will enjoy working across a broad technology estate, using monitoring data and engineering insight to identify issues early, improve service resilience, and guide teams towards standardized, automated, and supportable ways of working.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.