Intercity
Cloud Solutions Technical Architect
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Why join Intercity Technology – Professional Services
Intercity is a long-standing Microsoft partner with a reputation for best-in-class M365 professional services, especially in modern work, collaboration and productivity transformation. You’ll work with other Microsoft specialists to modernise customer environments, improve user experience, and enable smarter, more connected ways of working.
We invest heavily in learning, certifications and career development - giving you the space to grow, specialise and deliver meaningful impact.
The Role
As a Microsoft 365 Productivity & Collaboration TA, you’ll design, implement and optimise solutions that help customers communicate, collaborate and work more effectively. You’ll focus on the core productivity stack, Teams, SharePoint, OneDrive, Exchange Online and Microsoft 365 Copilot, ensuring customers get the most out of the tools they use every day.
This is a remote-first role, with monthly travel to our Meppershall site and occasional customer visits.
Key Responsibilities
- Consultative approach to engaging with customers
- Experienced at communicating and presenting to customers at all levels
- Collaborates with the Sales and commercial teams to contribute to commercial proposals on solution designs.
- Follows structured cloud adoption methodologies undertaking planning, design and documentation, migration, transition, and ongoing optimisation of non-complex services.
- Ensure solution designs adhere to industry best practices, to deliver required security and regulatory compliance
- Embraces the adoption of Microsoft Framework related to M365 to drive efficiency, governance, and standardisation of repeatable solutions.
- Ensure existing (and future) propositions are maintained and accurate
- Deliver Microsoft funded workshops on Microsoft governance and security products
- Acts as a Technical lead and mentor colleagues to share knowledge
- Takes personal responsibility for the development of skills to ensure these remain up to date and relevant
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Key KPI’s
- Chargeable Utilisation
- Customer satisfaction
- Technical skills & certification (self-development)
Key Experience
- Technical Architect level of knowledge and practical skills related to the productivity aspects of M365. This includes Tenant provisioning and security, Office 365, OneDrive, SharePoint, Identity and Access Management, Microsoft Teams, Copilot, Purview and Entra,
- SME knowledge of migrations:
- On-premise to Cloud
- Tenant consolidations and migrations
- Cloud to M365
- Knowledge and experience with PowerShell and ability to write PowerShell scripts.
- Experienced in implementing Cloud solutions using structured methodologies
- This role has end-to-end delivery expectations associated with it, you must be comfortable with delivering workshop through to implementation of these services
It’s a Bonus If You Have
- Microsoft certifications such as MS-102, MS-700, SC-300 or SC-401
- If you don’t have these, we will help you acquire them
- Experience with Microsoft 365 Copilot, Copilot readiness or content governance for AI
- Experience delivering Microsoft workshops, training or adoption sessions
- Strong understanding of SharePoint information architecture or Teams lifecycle management
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Key Skills And Behaviours
- Excellent written and verbal communication skills
- Able to interpret complex designs and architectures and work with technical instruction
- Advanced troubleshooting and problem skills following methodical approach.
- Strong understanding of related Microsoft technologies e.g. Entra, defender etc
- Strong technical leadership, leading by example and desire to share knowledge
- Meticulous attention to detail
- Self-Starter and able to work with minimal supervision
- Takes ownership and has a can-do attitude
- Ability to build rapport, trust, and instil confidence
- Ability to maintain a positive attitude and calm demeanour when under high pressure
- Active interest in cloud technologies, security, and personal development
What We Offer
- 33 days holiday (including bank holidays), increasing annually up to five additional days
- Annual pay reviews
- Holiday buy scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- A strong focus on developing our people through structured learning, funded certifications and real career progression
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