Opus Recruitment Solutions
Cloud Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Cloud Infrastructure Support Engineer
Location: London
Employment: Fulltime
Type: Hybrid (2-3 days of WFO)
Job Summary
We are seeking a highly skilled Cloud Infrastructure Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to the organization's Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet (some of the fastest machines in the world) is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers.
The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing exceptional customer experience.
Past HPC or AI experience is not required. However, this role requires a strong background in customer-facing technical support, solid IT infrastructure fundamentals, and a desire to grow expertise in next-generation HPC and AI technologies such as GPUs, InfiniBand, parallel storage, and AI orchestration software.
This is an excellent opportunity for an experienced support engineer to enter the AI infrastructure space and develop cutting-edge technical skills in a fast-growing industry.
About Our Team
The organization is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Join a team operating some of the world’s most advanced high-performance computing infrastructure. As a Cloud Support Engineer, you will support cutting-edge GPU and CPU platforms, including the latest NVIDIA architectures, powering dense, large-scale compute environments used for AI, machine learning, and next-generation workloads.
This is an opportunity to build expertise at the forefront of modern infrastructure, where reliability, scale, and performance matter every day. You’ll collaborate with experienced engineers across a globally distributed organisation that values openness, inclusion, technical excellence, and continuous learning.
We move quickly, solve meaningful challenges, and give people the space to make an impact. If you thrive in fast-paced environments, enjoy working with advanced technology, and want to help shape the future of high-performance compute, you’ll find both challenge and opportunity here.
Key Responsibilities
- Maintain the highest levels of customer satisfaction: you will ensure the brightest minds in the AI industry, who work on bleeding edge technologies, remain delighted at all times. You will play a key role firmly establishing the organization as a specialist cloud provider offering the highest possible quality of service and support.
- 24/7 support participation: Participate in the organization's continuous “follow the sun” support model, ensuring effective handover of tickets between regions. Work outside standard business hours may be required, including being a part of an on-call rota. This will be adequately compensated.
- Travel: You may occasionally be required to travel globally to support the organization's initiatives, such as assisting on-site in one of our facilities or attending key industry events.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Should You Join Us?
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive.
Here are just some of the great things you can expect from us:
- 25 days of annual leave
- A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work.
- Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together.
- Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day-to-day job.
- Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa.
- Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work.
- Gympass subscription to a variety of gyms and wellbeing apps.
- Participation in the company shares program.
- Enhanced parental pay & leave.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location