InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Cloud Support Engineer
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Cloud Engineer – Azure, M365 – £55,000 - £65,000 – London – Hybrid (2 days a week)
This is a key role for an exciting MSP with amazing training, progression, and developments for an engineer. They're a really close-knit team and provide a working environment full of enjoyment.
Key Skills:
- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – M365, Intune, AD, Exchange, Entra
- Confidence dealing with major incidents, escalations, and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- Ability to be customer facing
- A clear, confident communicator who enjoys solving problems and helping others
- Happy being office-based
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Duties and Responsibilities:
- Role is split between project work and support – these splits vary week on week
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune, and endpoint services
- Taking ownership of major incidents and problems
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
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This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Please hit the button to Apply and/or contact me at jimmy.hearne@infraview.co.uk for further info. If this role is not for you, please Register with us, let us know your preferences, and we will be in touch when the right role comes in.
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