Fuel Recruitment
Cloud VoIP Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Cloud VoIP Engineer
Overview
Fuel Recruitment is working with a leading telecommunications provider that is looking for a Cloud VoIP Engineer to join its growing customer service team in Lincoln.
This is an excellent opportunity for an experienced telecoms professional with strong LG iPECS expertise to support a wide range of cloud-based VoIP and networking solutions for SME customers across the North and Midlands. The successful candidate will play a key role in maintaining high service levels, supporting customer deployments, and delivering technical excellence.
The role is primarily office-based in Lincoln, with approximately one customer site visit per week for installations, troubleshooting, and on-site support.
Key Responsibilities
- Install, configure and maintain telecoms and networking infrastructure including routers, switches, IP phones, and wireless access points.
- Manage and update fault tickets, ensuring all activity and progress is accurately documented within CRM systems.
- Respond to customer incidents and service requests within SLA across FTTC, FTTP, leased line, 5G, and ADSL services.
- Support customer provisioning, onboarding, number porting, and system configuration activities.
- Provide technical support to customers via phone, email, and on-site visits, building strong professional relationships.
- Deliver user training and guidance on VoIP and telephony systems, while supporting structured cabling installations and troubleshooting.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Skills & Experience
- Proven experience installing, configuring, and supporting Cloud VoIP systems.
- Strong understanding of SIP, VoIP technologies, and hosted telephony platforms.
- Experience supporting networking equipment including DrayTek, Zyxel, Technicolor, Ubiquiti, and TP-Link solutions.
- Excellent troubleshooting skills across telephony, connectivity, and networking environments.
- Experience completing structured cabling work, including Cat5/Cat6 termination, patching, and patch panel management.
- Strong communication and customer service skills with a customer-first approach.
- Ability to work independently and collaboratively within a team environment.
- Full UK driving license essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Familiarity with Microsoft 365 and Google Workspace.
- Experience supporting leased line and broadband provisioning.
- Understanding of VLANs, QoS, DHCP, NAT, and general network configuration principles.
Benefits
- Competitive salary of £28,000–£32,000 per annum (depending on experience).
- Quarterly performance incentives.
- Free gym membership after 12 months' service.
- On-site parking.
- Regular team-building and social events.
- Supportive and friendly working environment.
- Career development and progression opportunities.
- Exposure to a broad range of telecoms and IT technologies.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location