Crawford & Company
CLS-Desktop Investigator
United Kingdom
Posted about 20 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Responsibilities
- Carry out desktop investigations.
- Complete Investigative Telephone Interviews (COI).
Responsibilities
- Complete appointments within SLA having completed pre visit enquiries.
- Investigate loss and / or damage claims in detail using all sources available and providing advice and assistance to policyholders and managing their expectations.
- Ensure that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.
- Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
- Provide regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
- MI reporting.
- Maintain awareness of Business Continuity programme and role within it.
- Demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Essential
- Manage a caseload from various principles within client specific SLA’s.
- Achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.
- Ensure all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping commitments made.
- Convey message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within the team.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Self motivated.
- Strong organisational and planning skills.
- Excellent technical and investigation skills.
- Proven ability to meet deadlines.
- Progress towards relevant professional qualification.
- Accurate record keeping.
- Complete tasks within SLA.
- Ability to utilise technical skills to complete workload.
- Demonstrate technical competency.
- Audit and quality checks.
- Quality of reports.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Assisting colleagues when required.
- Reactive – responding to daily workloads as dictated by Customer requirements.
- Proactive – helping to enhance customer service, quality and ensure targets are met.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to coordinate a variety of actions concurrently.
- Excellent organisational skills.
- Team player.
- Quality focused – providing quality, value added service.
- Manage a caseload from various principles within client specific SLA’s.
- Achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location