Roundwood Norwich
Club Administrator
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Administrator – Roundwood
20 hours per week, Taverham, Norwich
We’re looking for a highly organised, proactive and friendly Administrator to join the team at Roundwood.
This is a varied role working across our indoor bowls club, holiday accommodation and campsite, so no two days are quite the same. You’ll be responsible for keeping the day-to-day administration running smoothly, managing bookings and enquiries, supporting our members and guests, and helping the wider Roundwood team stay organised.
This is an onsite role based at Roundwood in Taverham. Because you’ll be dealing directly with our members, guests and visitors and supporting the day-to-day running of the club and accommodation, you’ll need to work from Roundwood during your agreed hours. The role cannot be carried out remotely or from home.
The role
Your time will be split between several areas of the business, including:
Bowls Club Administration
- Managing the day-to-day administration of the bowls club
- Managing rink bookings, member enquiries and general correspondence
- Supporting membership administration and club communications
- Liaising with members, visitors, leagues and external organisations
- Representing Roundwood at external meetings when required
- Supporting the organisation and administration of competitions, leagues and events
- Helping to develop and promote the club and its activities
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Holiday Lets & Campsite
- Managing bookings and enquiries for our holiday accommodation and campsite
- Communicating with guests before, during and after their stay
- Keeping booking systems and records up to date
- Dealing with general guest queries and liaising with the onsite team
- Supporting the smooth day-to-day running of the accommodation and campsite administration
When you'll work
We are looking for someone to work 20 hours per week as per the schedule below:
- Monday: 6pm–10pm
- Tuesday: 6pm–10pm
- Thursday: 6pm–10pm
- Friday: 9am–1pm
- Sunday: 9am–1pm
There may be a requirement for some flexibility around weekend hours from time to time, particularly when we have competitions, events or other activities taking place.
About you
We’re looking for someone who is:
- Exceptionally organised and able to manage several different workflows at the same time
- Confident using computers and comfortable working across a wide variety of software and online systems
- A quick learner who can pick up new systems and processes easily
- Friendly, approachable and confident dealing with members, guests, suppliers and external organisations
- Able to work independently and take ownership of tasks
- Equally happy working as part of a team
- Reliable and able to prioritise when things get busy
- A good communicator, both written and verbal
- Comfortable dealing with a varied workload and changing priorities
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An interest in bowls or a willingness to learn about the sport is a key part of the role. You don't need to be an experienced player just someone who has a genuine interest in learning about the sport and the club.
Previous administration experience would be an advantage, but attitude, organisation and the ability to learn quickly are just as important to us.
About Roundwood
Roundwood is a busy, multi-purpose venue in Taverham, Norwich, incorporating an indoor bowls club, holiday accommodation, campsite and events facilities.
We’re a family-run independent, growing business and this role offers the opportunity to become an important part of the team and have a genuine influence on how our different operations run day to day.
If you're someone who loves being organised, enjoys variety, is good with people and technology, and likes the idea of working somewhere a little different from a traditional office, we'd love to hear from you.
To apply
Please send your CV and a short covering letter explaining why you think you'd be a good fit for the role to maxine@roundwood-norwich.co.uk
Deadline: Friday 2 October or sooner if a successful candidate is found for the role.
Start: Immediate
Salary: £14 per hour
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