D. Membership & Customer Experience

• Support the recruitment, retention, and engagement of club members.
• Develop initiatives to improve the overall member experience.
• Monitor membership numbers, trends, and income.
• Work with sporting sections to identify opportunities for membership growth.
• Ensure effective communication with members.
• Respond professionally to member enquiries, feedback, and complaints.
• Identify opportunities to increase participation across different age groups and communities.
• Support initiatives designed to make the club more accessible and welcoming.

E. Community Development

• Develop the club's role as a community sports hub.
• Build relationships with local schools, community groups, charities, businesses, and public-sector organizations.
• Identify opportunities to increase participation in sport and physical activity.
• Support the development of community programs and initiatives.
• Explore opportunities to make greater use of the club's facilities outside traditional sporting activities.
• Develop partnerships that increase the club's social and community impact.
• Support funding and partnership applications that contribute to community development.

F. Events & Activities

• Develop and coordinate a program of events throughout the year.
• Manage commercial, community, and sporting events hosted at the club.
• Coordinate with event organizers, suppliers, contractors, and volunteers.
• Ensure appropriate risk assessments and operational plans are in place.
• Identify opportunities to generate additional income through events.
• Support the promotion and marketing of events.
• Evaluate events following completion, including financial performance and customer feedback.

G. Financial Management

• Support the Committee with the preparation and management of annual budgets.
• Monitor income and expenditure against agreed budgets.
• Identify opportunities to increase income and control costs.
• Ensure appropriate financial procedures are followed.
• Monitor outstanding payments and income.
• Provide regular financial and operational reports to the Committee.
• Support the administration of invoices, purchases, and supplier payments.
• Maintain accurate records relating to commercial activities.
• Contribute to long-term financial planning and sustainability.

H. Marketing & Communications

• Develop and implement marketing activity to promote the club and its facilities.
• Increase awareness of the club within the local community.
• Promote membership, events, programs, venue hire, and commercial opportunities.
• Manage or coordinate website and social media content.
• Develop promotional materials and commercial proposals.
• Ensure the club has a consistent and professional brand.
• Work with partners and sponsors to maximize their visibility and engagement.
• Identify new marketing channels and opportunities to increase reach.

I. Staff & Volunteer Management

• Provide day-to-day leadership and support to club staff.
• Coordinate staff rotas and operational requirements where appropriate.
• Support recruitment, induction, and performance management.
• Ensure staff understand their responsibilities and club procedures.
• Work effectively with volunteers and committee members.
• Recognize and support the contribution of volunteers.
• Identify opportunities to improve volunteer recruitment and retention.

J. Governance, Compliance & Risk

• Ensure club activities are conducted in accordance with relevant legislation and regulations.
• Support compliance with health and safety, safeguarding, licensing, employment, and data protection requirements.
• Maintain appropriate risk assessments and operational procedures.
• Report significant risks or issues to the Committee.
• Maintain appropriate records and documentation.
• Support the Committee in meeting its governance responsibilities.
• Ensure external contractors and hirers comply with relevant club requirements.

Strategic Development

The Club Manager will play a key role in developing the long-term vision and sustainability of Uddingston Cricket and Sports Club. This will include:

• Developing a rolling commercial and operational plan.
• Identifying opportunities for future facility development.
• Increasing the utilization of the club's assets.
• Developing new income streams.
• Increasing membership and participation.
• Developing strategic partnerships.
• Identifying grant and funding opportunities.
• Improving the financial sustainability of the club.
• Strengthening the club's position as a community sports hub.
• Supporting the Committee with evidence-based recommendations and business cases.

Key Performance Indicators

Performance will be measured against agreed annual objectives, which may include:

Commercial

• Growth in commercial income.
• Sponsorship and partnership income.
• Venue hire and event income.
• Number and value of new commercial partnerships.
• Increased utilization of club facilities.

Membership

• Membership growth and retention.
• Member satisfaction and engagement.
• Growth in participation across different programs.

Community

• Number of community partnerships.
• Participation in community programs.
• Number of schools/community organizations engaged.
• Funding secured for community activity.

Operations

• Facility utilization.
• Operational efficiency.
• Customer satisfaction.
• Compliance with health and safety and other statutory requirements.

Financial

• Performance against agreed budgets.
• Reduction/management of operational costs.
• Growth in sustainable income.
• Accurate and timely financial reporting.

Person Specification

Essential

The successful candidate will have:

• Experience in a management or operational role.
• Strong organizational and administrative skills.
• Experience managing budgets and monitoring financial performance.
• Experience developing partnerships or commercial opportunities.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and work independently.
• Experience working with staff, volunteers, and external stakeholders.
• Strong problem-solving and decision-making skills.
• Good IT and digital skills.
• A proactive and commercially minded approach.
• Ability to work evenings and weekends when required.

Desirable

• Experience within a sports club, leisure facility, community organization, or similar environment.
• Experience in sponsorship or business development.
• Experience managing events or venue hire.
• Experience of grant funding applications.
• Experience managing sports facilities.
• Knowledge of health and safety and safeguarding requirements.
• Experience working with local authorities, governing bodies, or community organizations.
• Relevant management, business, sports, or community development qualification.