VMCH
Club Services Coordinator
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About the Role
As the Club Services Coordinator, you will play a key role in creating an inclusive and vibrant community for our residents.
Working closely with our internal teams, you will coordinate and deliver engaging club services programs and services that reflect the interests and preferences of our residents. You will be proactively promoting available services, identifying opportunities to increase participation and driving sustainable service uptake that enhances the overall resident experience.
This is a diverse role that combines customer experience, lifestyle coordination, and the development of new service offerings, with strong relationship management being key to success.
We welcome candidates seeking either part-time or full-time work.
About VMCH
VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education, and affordable housing across Victoria. With more than 100 years of experience, our workforce of 4,000+ employees and 440 volunteers deliver services to more than 11,000 people. Guided by our values of Love, Joy, Courage, and Hospitality, we are committed to helping people live their best lives and creating genuine places of belonging for all.
What You'll Be Doing
- Create a warm, welcoming, and person-centred experience for residents, families, and visitors.
- Plan, coordinate, and deliver engaging club services programs and activities that promote wellbeing, connection, and inclusion.
- Promote and grow the uptake of new and existing service offerings that enhance residents' quality of life, wellbeing, and overall experience.
- Support residents and families to understand and access available services and programs.
- Identify opportunities to improve service offerings, participation, and the overall resident experience.
- Coordinate the day-to-day delivery of programs and services, including scheduling, logistics, and resources.
- Work collaboratively with care and clinical teams to ensure lifestyle programs complement residents' individual needs and care plans.
- Manage relationships with external vendors and service providers to support high-quality service delivery.
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About You
You are a people-focused person who genuinely thrives on customers' experiences.
You will have a strong background working with elderly residents, understanding their needs, and be able to deliver on services. Most importantly, you bring a positive attitude, excellent interpersonal skills, and a genuine desire to make a difference in the lives of older people.
You will bring:
- Experience in aged care, hospitality, customer experience, sales, or a related role.
- An understanding of person-centred care and the needs of older people, including people living with dementia.
- A customer-focused and commercially minded approach, with the confidence to promote and grow service offerings in a way that is aligned with residents' needs.
- Excellent communication and interpersonal skills.
- The ability to build positive relationships with a diverse range of people and stakeholders.
- Strong organizational and coordination skills, with excellent attention to detail.
- The ability to work collaboratively across multidisciplinary teams.
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Above all, you are compassionate, respectful, and engaging, with a genuine commitment to supporting dignity, choice, independence, and quality of life.
What’s Possible
- Rewarding work within a supportive environment.
- Professional development and career progression opportunities.
- Competitive salary + salary package (with potential for increased take-home pay).
- Flexible, family-friendly workplace culture.
- Wellbeing initiatives and paid parental leave.
- Employee Assistance Program (EAP) for you and close family members, with confidential counselling if ever needed.
- Discounts on private health insurance, school holiday programs, and car hire.
- Enjoy access to Fitness Passport, helping you and your family stay active with discounted entry to hundreds of fitness and recreation venues.
Apply today and join us in creating joy, connection, and belonging for our residents.
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