Rapha
Clubhouse Assistant (Full Time)
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Rapha
Rapha launched in 2004 to redefine cycling apparel. Today, progressive design and storytelling has built a global movement. At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through the Rapha Cycling Club (RCC).
Role Overview
As a Clubhouse Assistant at Rapha, you are a versatile ambassador who delivers a seamless customer experience across both retail and cafe spaces, ensuring every visitor is engaged, supported, and inspired by the Rapha brand.
The Role
- Act as the face of the Clubhouse, transitioning seamlessly between the retail floor and the cafe to provide consistent, world-class service and menu recommendations.
- Use expert product knowledge to uncover customer needs and present the perfect technical apparel or lifestyle solutions.
- Support the Community Lead in the execution of Clubhouse rides and events, helping to build a friendly environment where the sport and culture of cycling are celebrated.
- Maintain the highest levels of visual merchandising and housekeeping while supporting cafe prep and back-of-house needs to ensure a premium brand presentation at all times.
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The Candidate
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
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Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- An employee bonus scheme
- Free membership to the Rapha Cycling Club
- Bike racing expenses up to £35 per race entry
- Team ride days
- Mental health support with MyndUp
- Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
- Company Pension Scheme
- Enhanced Parental Leave
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