Standard Chartered
Cluster CTOO Europe
London
Posted 1 day ago
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Job Summary
Standard Chartered are currently hiring for a CTOO Europe, to be based in London. This is a Managing Director opportunity and will report into the Global Head International Markets Technology.
The CTOO Europe will own and drive the integrated “One Bank” Technology and Operations (“T & O”) agenda in the cluster and bring alignment across the business and functions, working closely with Cluster MT, Country MT, Group T&O MT, International Markets MT and relevant stakeholders. This includes all the cluster regulatory responsibilities and face-off to the regulators on behalf of T&O in the cluster/country.
The Country Chief Technology and Operating Officer ("Country CTOO") is primarily responsible for:
Strategy
- Partner with the Cluster CEO in developing and fine-tuning the T&O strategy for the cluster/country.
- Ensure alignment with T&O strategy (at a Group and cluster level, including the Functions) within the region. This includes ensuring the local needs of countries in the region are factored in Group T&O strategy.
- Oversees the implementation of T&O service delivery strategy, working with cluster/country CEOs, country business heads, functions heads, etc.
- Drive the successful implementation of key initiatives and projects that support the achievement of the cluster/country strategic agenda.
- Manage critical cluster and country projects, including acquisitions, divestitures, regulatory projects, etc. This may include regulatory liaison depending on the nature of the project.
- Work with the country and cluster CEOs in identifying and driving country and cluster initiatives designed to build the business franchise and increase business operating efficiency.
- Drive innovation and deliver the T&O transformation agenda for the region with the aim of making the Bank a leading digital bank.
- Drive strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
- Drive strategic investment reviews owned by the cluster / Country Management Team
- Play pivotal role in investment decisions at the cluster level.
Key Responsibilities
Business
- Work with the Country and Cluster Management Team and risk committees to ensure alignment with global process standards, improving efficiency and scalability.
- Work closely Country and Cluster business heads to understand their requirements and implement a change management program to deliver the strategy while ensuring strong controls, processes, governance, and risk management for the Cluster /country.
- Work with the Country and Cluster Management Team to maintain rigorous cost and investment discipline. Ensure appropriate prioritisation of issues around risk, control, investment, people, projects, and change management within the Cluster /country.
- Work with Group COOs and CIOs, bilaterally and as part of the International Markets Management Team, to align across projects and priorities and the prioritisation plan for Cluster /country execution.
- Drive continuous improvements in Productivity and Cost Efficiencies at the Cluster level.
- Managing execution of performance objectives to ensure that regional T&O are stable, secure and delivered in line with service requirements
- Provide support and guidance, often hands-on, to countries where their scale doesn’t support local subject-matter expertise
Risk, Control and Governance
- Effective execution of delegated responsibility for managing country and Cluster governance, including governance of branches and legal entities, non-presence countries, in the Cluster, ensuring the Cluster /country demonstrably meets governance standards, country engagement rules, etc.
- Ensure there is a framework for effective management of operational risks across the Cluster /country and compliance with applicable internal policies, and external laws and regulations across the Cluster /country.
- Ensure that Cluster’s exposure to each form of technology risk is understood and managed.
- Effective management of all Technology risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees at the Cluster level
- Setting infrastructure and process frameworks to monitor, manage, and escalate risks affecting the business in its use of technology and escalating material risks for the region, in accordance with the Group's risk management framework.
- Support business and risk partners to ensure appropriate focus on High risk and Very High risks. Escalate to senior management where appropriate.
- Work with Cluster /country support function heads to proactively address thematic issues and significant operational problems as they arise, i.e. ‘joining the dots’ between SIS, Audit, BMA, peer reviews, etc., findings.
- Establish strong two-way links between Group NFRCs, Cluster & Country Risk Committee and business risk forums to ensure that relevant issues and priorities are channeled, discussed and addressed.
- Support the country roll-out and embedding of the Risk Management Framework.
- Chair any other relevant governance committees.
- Provide on ground support for subsidiaries where appropriate, including board appointments as applicable
- Work with the relevant NFRCs/PGCs to ensure processes for products and clients in the Cluster /country are fit for purpose and meet regulatory requirements.
- Support Country and Cluster CEO in country reviews and remedial planning where significant issues have been identified.
- Fully accountable and own regulatory audit / inspections in the Cluster /country as well as offshore service centres.
- Accountable to Risk Framework Owners and/or Policy Owners for compliance with policies and controls standards set by them.
- Accountable for the design and effectiveness of the risk controls, and monitoring compliance to Board-approved risk tolerances and effectiveness of risk controls.
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Processes
- Lead in delivering ‘horizontal’ (i.e. across operations) process excellence in the cluster/ country to reduce handoffs, reduce risk and improve client service in collaboration with Operations and technology leads.
- Input to the design of global policies and procedures ensuring local requirements are considered. Monitor dashboards and provide general oversight in order to escalate issues promptly, e.g. AML and sanctions checks, protection of Bank, client information and assets.
- Implement digitisation projects and manage the change process to reduce manual hand-offs, reduce risk and improve client service collaborating with Journey COOs and GBS leads.
- Drive adoption of best practices, architecture, technology standards and methodologies.
- Responsible for executing & integrating the overarching transformation approaches in the cluster / Country in an integrated roadmap that amplifies results and drives executional certainty.
- Continue to partner with CMT/ Cluster MT to have them fully accountable and responsible for (their part of the) Transformation
- Act as the Sponsor for all T&O transformation initiatives in the Cluster / Country
- Drive adoption of continuous improvement and agile practices, mindsets and capabilities
People & Talent
- Champion and act as a role model of the Group’s values and culture in the cluster /country. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Technology and Operations in the region are drivers and owners of client outcomes.
- Set effective metrics and standards, transparently communicating these to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
- Create a culture of operational and service excellence across the cluster/country
- Attract, employ and retain high quality people such that T&O team in the cluster is skilled and experienced to deliver superior experience for our clients, build a fully Agile organisation, and promote team diversity and inclusion across capabilities, background, gender and race.
- Ensure team structure/capacity is reviewed to enable agenda delivery, and succession plans for critical roles are in place.
- Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
- Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer-centricity in mind.
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Business Resilience
- Ensure the country / cluster resilience frameworks adequately support the regional/country business strategy. Where necessary provide regional/country executive sponsorship for major resilience initiatives.
- Responsible for ensuring Business continuity planning for the market / cluster.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the Country and cluster CTOO teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours, including active identification, assessment, and management of Conflict of Interest
- Oversight of the Internal Ombudsman, who is responsible for independently examining customer grievances and assisting in strengthening the internal grievance redressal system.
Conflicts of Interests (COIs)
- Responsibility for the identification, assessment and management of Conflicts of Interest (actual, potential & perceived), including Conflicts that may arise as a result of changes in the structure or make-up of business/function activities.
Resource allocation, investment, and budget
- Responsibility for managing the financial budget allocated through the review of monthly reports showing the status of spend against their allocated budgets.
The Cluster Chief Technology and Operating Officer ("Cluster CTOO") is responsible for:
- Oversight on risk control and governance and driving improvement in the control agenda. This includes oversight on development of a forward-looking end-to-end view (across business segments) on the operating environment and proactively identifying and escalating issues and sharing themes / lessons learnt.
- Providing oversight to cluster initiatives.
- Providing support
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