Warner Hotels
Cluster Front Office Manager
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Join our team at Sinah Warren part of the Warner Hotels Group
Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.
Looking to take the next step in your career?
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
At Warner Hotels, you can discover your glow
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
Role: Cluster Front Office Manager
Role Purpose
The Cluster Front Office Manager leads the Front Office operations across the hotels within the cluster, to deliver exceptional guest experiences aligned with Warner Hotels’ brand standards, from arrival to departure.
The role oversees reception, porterage, and guest services to ensure smooth arrivals, departures, and personalised stays, across the hotels. They drive team engagement, operational efficiency, and commercial performance through effective leadership, training, and collaboration. Maintain compliance with health and safety standards, optimise revenue opportunities, and champion service excellence across all guest-facing touch points.
Responsibilities
- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
- Be an expert in the rebooking process & drive onsite break sales
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
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Behaviours, Skills & Experience
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
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Why Work for Warner Hotels?
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
About
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Please note: Unsolicited CV’s from agencies will not be considered
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