MCR Property Group
Cluster Housekeeping Manager
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Housekeeping Manager
We're currently seeking a Housekeeping Manager to join our team in London. This is an exciting opportunity to join a fast-paced thriving business with opportunities for growth and development. If you're ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we'd love to hear from you.
MCR Property Group is a leading independent real estate investment and development company, operating nationally with offices in London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new build and conversion residential and industrial projects and managing a diverse portfolio covering every asset class, which includes around 7,500 residential plots and commercial/industrial assets exceeding £2 billion in value.
Job Summary
The Housekeeping Manager is responsible for overseeing the day-to-day operations of the housekeeping department across three serviced apartment properties and one hotel in the Kensington and Knightsbridge area, comprising a total of 85 rooms and apartments. This includes ensuring high standards of cleanliness, guest satisfaction, inventory control, and efficient staff management. The role requires a hands-on leader who can maintain operational excellence and team productivity while ensuring compliance with health and safety regulations.
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Key Responsibilities
- Supervise and coordinate activities of room attendants, public area attendants, and laundry staff.
- Conduct daily inspections of guest rooms, corridors, public areas, and back-of-house to ensure cleanliness standards are met.
- Monitor occupancy levels and adjust staffing schedules accordingly.
- Train, develop, and evaluate housekeeping team members to ensure top performance and guest service.
- Maintain inventory of cleaning supplies, linens, guest amenities, and uniforms, place orders when necessary.
- Manage department budget, control costs, and minimize waste.
- Handle guest complaints related to housekeeping services and resolve them professionally.
- Ensure compliance with health, safety, and sanitation standards, including hotel brand standards.
- Coordinate with front office and maintenance for efficient room turnover and guest satisfaction.
- Prepare and maintain reports such as room status, staff attendance, and maintenance requests.
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Qualifications & Requirements
- Proven experience as a housekeeping supervisor or manager in a hotel environment.
- Strong leadership and organizational skills.
- Excellent attention to detail.
- Good communication skills (verbal and written).
- Proficient in using hotel property management systems (e.g., Opera, PMS).
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; hospitality certification or degree is a plus.
Preferred Experience
- 3-5 years in hotel housekeeping management.
- Experience in managing a team in a hotel with 50-150 keys.
- Familiarity with hotel brand standards (e.g., Marriott, Hilton, IHG, etc.).
MCR Benefits
- 22 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days
- Your Birthday off
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