The Crematorium and Memorial Group
Cluster Manager
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Position: Cluster Manager (Area Manager)
Location
Frederick W Paine Funeral Directors, based in Kingston upon Thames, covering branches across South West London including Surbiton, New Malden, Sutton, Morden, Twickenham and Hampton Hill
Job Type
Full-Time, permanent
Salary
£60,000 - £65,000 per annum + £4500 car allowance + up to 10% annual bonus
About the Role
Be there when families need you most, and lead the teams who make it happen
As Cluster Manager, you’ll lead the Frederick W Paine Funeral Directors area: 12 branches and a care centre, carrying out around 1,200 funerals a year. You’ll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches.
When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.
What You'll Do
- Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
- Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
- Grow market share and local reputation, with your own local marketing plan and a strong community presence
- Deliver commercial success, owning revenue, cost and funeral plan targets
- Set the standard for professionalism, empathy and integrity
What You'll Bring
- Proven experience managing multiple sites or branches in a customer-facing, service-led environment
- Experience leading other managers, not just front-line teams
- A track record of hitting revenue, cost and sales targets, and confidence reading a P&L
- A good understanding of operational and regulatory standards
- A full UK driving licence, and flexibility to work some evenings, weekends and on-call
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Experience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus. You’ll find full details in the job description.
Benefits
- 25 days’ annual leave plus bank holidays
- £4,500 car allowance for travel between your sites
- Annual bonus of up to 10%
- Private medical cover for you
- Pension with contributions matched up to 4%
- Life assurance of twice your salary
- My Staff Shop discounts at high street and online retailers
- 24/7 Employee Assistance Programme, occupational health and confidential counselling
- Clear progression routes across Life Services Group
- Free on-site parking at most locations
About Us
Why Dignity Funeral Directors | Part of Life Services Group
Death is part of life, and being there for families when it matters is what we do. Do work that means something, in a business changing an industry for the better.
Dignity Funeral Directors is part of Life Services Group, alongside The Crematorium and Memorial Group (CMG), Simplicity Cremations, Dignity Legal Services and Farewill. Our vision is to be the UK’s leading end-of-life company, helping one in three people across the UK to plan for and deal with death, and we’re proud to be named in the FT 500 Best UK Employers 2026, and a top 50 employer.
Meaningful purpose. We’re there for families at or planning for the hardest moments of their lives. We set high standards for ourselves and aim to lead the industry.
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Shape the future. We’re changing so we can be the UK’s number one end-of-life provider. You’ll have a say in that change. And you’ll see what it delivers, for families and for the bottom line.
Next Steps
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
FCA Statement
Dignity Funeral Directors is part of Life Services Group, which includes FCA-regulated activities. Some roles may be subject to relevant training, screening, conduct and regulatory requirements. We’ll confirm this during the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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