Kula
Cluster Operations assistant
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Company Description
Kula offers thoughtfully designed apartments in vibrant, desirable neighborhoods for professionals staying weeks rather than nights. Each space is set up so guests can focus on work or exploring the city without worrying about their accommodation. A dedicated, around-the-clock team supports every stay to ensure a seamless guest experience. Kula operates in cities including London, Birmingham, Manchester, Sydney, Melbourne, and Wollongong, with more locations planned. The company focuses on serving curious travelers who want to make each city part of their story.
Role Description
The Cluster Operations Assistant is a full-time, on-site role based in the London Area, United Kingdom. This role supports daily operational activities across a cluster of properties, ensuring apartments are prepared to a high standard and ready for incoming guests.
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Responsibilities
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- Coordinating housekeeping and maintenance
- Monitoring inventory and supplies
- Updating internal systems with accurate booking and operational information
- Assisting with scheduling and vendor coordination
- Handling guest queries escalated from frontline teams
- Resolving issues promptly
- Providing clear communication to internal stakeholders
- Contributing to process improvements
- Analyzing operational data
- Helping maintain consistent service levels across all properties in the cluster
Qualifications
- Strong operations and operations management skills, with experience supporting day-to-day property or hospitality operations
- Analytical skills to review data, identify trends, and support decision-making for operational improvements
- Effective communication skills for collaborating with internal teams, external partners, and guests
- Customer service skills with a focus on responsiveness, empathy, and problem-solving in a guest-facing environment
- Ability to work on-site across multiple locations in the London area, managing time and priorities effectively
- High attention to detail, reliability, and a proactive approach to identifying and resolving operational issues
- Comfort with using digital tools, property management systems, and basic office software
- Previous experience in hospitality, serviced apartments, or facilities coordination is beneficial
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