Montcalm Collection
Cluster Revenue Manager
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BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Cluster Revenue Manager is responsible for managing the day-to-day operations of the revenue department across a portfolio of Montcalm Collection hotels. This role ensures optimal pricing, inventory management, and revenue maximisation across all properties in the cluster. The Cluster Revenue Manager provides strategic guidance, analyses booking trends, and coaches hotel-level teams to achieve revenue targets while maintaining market competitiveness and brand positioning.
LEADERSHIP COMPETENCIES
Strategic Revenue Leadership
- Develop and implement cluster-wide pricing and inventory strategies to maximise revenue.
- Lead, mentor, and coach hotel revenue teams, commercial, and operational staff in revenue management best practices.
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Analytical & Market Insight
- Monitor and analyse booking trends, competitor activity, and market dynamics to inform strategic decisions.
- Forecast revenue, occupancy, ADR, and RevPAR while ensuring alignment with budget and prior-year performance.
Collaboration & Communication
- Work closely with hotel teams, sales, and e-commerce managers to align selling strategies and business mix.
- Present performance results, insights, and recommendations to senior management and hotel leadership teams.
KEY RESPONSIBILITIES
- Manage day-to-day revenue operations for assigned hotel portfolio.
- Yield daily, weekly, and monthly hotel pricing and ensure rate parity across distribution channels.
- Provide strategic rate recommendations to internal teams and external clients.
- Manage extranets, load FIT allocations, and handle group enquiries and quotes.
- Optimise hotel inventory and control overbooking levels to maximise room revenue.
- Monitor and control distribution channels (GDS, third-party internet companies) and rate returns.
- Analyse promotional rate performance and business mix to ensure optimal sales strategy.
- Conduct year-to-date and monthly business analysis, tracking occupancy, ADR, and room revenue.
- Forecast daily, weekly, monthly, and annual revenue while accounting for events and market conditions.
- Design and maintain action plans for each hotel, incentivising demand by segment and following up weekly.
- Optimise total revenue and market positioning for hotels under responsibility.
- Analyse competitor pricing strategies and adjust plans as needed.
- Present monthly revenue results vs. targets and budget at meetings.
- Ensure alignment of business mix with seasonality and market segment strategy.
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This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Minimum 5 years of experience in revenue management, with at least 2 years in a multi-property or cluster role.
- Extensive knowledge of luxury hotel operations and market dynamics.
- Proficiency in Opera (PMS), revenue management systems (RMS), and channel management software.
- Marriott Revenue Management System – One Yield Certificate
- Strong analytical and strategic decision-making abilities.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
- Previous Revenue Management experience within a Marriott-branded hotel is essential. Candidates must demonstrate strong knowledge of Marriott systems, standards, and commercial strategy.
WORKING CONDITIONS
- Full-time position with flexibility required to accommodate the demands of the role.
- Office-based with regular collaboration across hotel properties in the cluster.
- Fast-paced environment requiring leadership, analytical thinking, and cross-functional teamwork.
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