Impellam Group
CMDB Lead
Manchester
Posted about 18 hours ago
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Responsibilities
CMDB Implementation & Ownership
- Lead the design, build and population of the new CMDB, defining the configuration item model, taxonomy, attribute schema and relationship mapping in line with ITIL best practice.
- Act as the primary product owner for the CMDB platform, managing configuration, integrations and ongoing development with the tooling vendor and internal teams.
- Define and document the Configuration Management process, policy and procedures, ensuring these are approved, communicated and adhered to across IT.
- Establish discovery and import mechanisms to automate configuration item population where possible, reducing reliance on manual data entry.
Data Quality & Governance
- Own the ongoing accuracy, completeness and currency of CMDB data, establishing audit and reconciliation routines to identify and remediate data quality issues.
- Define and report on data quality KPIs and metrics, escalating persistent issues to IT leadership.
- Implement configuration item lifecycle management, ensuring items are created, updated and retired in a controlled and timely manner.
Process Integration
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- Work closely with the Change Manager to ensure all changes affecting configuration items trigger appropriate CMDB updates.
- Collaborate with IT Asset Management to align the CMDB with asset lifecycle and financial data.
- Support Incident and Problem Management teams in using CMDB data for root cause analysis and impact assessment.
- Integrate the CMDB with other ITSM processes and tooling, including the service catalogue and monitoring platforms.
Stakeholder Engagement & Training
- Act as the subject matter expert for Configuration Management across IT, providing guidance and support to teams on CMDB use and data ownership.
- Deliver training and awareness activity to ensure teams understand their responsibilities for maintaining CMDB accuracy.
- Build and manage a network of configuration item data owners and custodians across infrastructure, application and network teams.
- Produce regular CMDB health reports and present findings to IT leadership and relevant governance forums.
Essential
- Demonstrable experience in a Configuration Management, ITSM or IT Asset Management role.
- Proven experience owning or significantly contributing to a CMDB implementation or maturity programme.
- Strong understanding of ITIL Configuration Management processes and their integration with Change, Incident and Problem Management.
- Experience working with ITSM platforms and CMDB modules, for example ServiceNow, BMC Helix or Ivanti.
- Ability to define configuration item models, attribute schemas and relationship maps for complex technology estates.
- Strong data analysis skills, comfortable interrogating data and presenting findings clearly.
- Excellent stakeholder management skills with the ability to influence without direct authority.
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Desirable
- ITIL v4 Foundation certification or higher.
- Experience with discovery tooling such as ServiceNow Discovery or Lansweeper.
- Knowledge of IT Asset Management frameworks and their relationship with the CMDB.
- Familiarity with cloud environments and the challenges of configuration item management in hybrid estates.
- Experience in a regulated industry environment, particularly where audit and compliance requirements drive data integrity standards.
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