Serious Fraud Office (UK)
CMS Administrator
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Job Role: CMS Administrator
The role will be based at our offices at 2-4 Cockspur Street, London, SW1Y 5BS, in central London, however, please note that we are due to move to Canary Wharf in late 2026. Please be aware that this role can only be worked in the UK and not overseas. Informal hybrid working arrangements apply and there is an expectation that staff will attend the office regularly and there will be occasional offsite travel required.
Job Summary
The SFO’s Case Management System will be the primary source for case-related information and process execution by the SFO. The solution is based on software provided as a service by Clue Computing Company Ltd, based in Bristol. Although Clue Computing Company Ltd provide the Software as a Service (SaaS) the SFO retains a responsibility for managing and administering its own version and configuration of the technology. The role of the CMS Administrator is to provide the in-house technical support of the CMS.
The CMS Administrator is part of the SFO’s CMS Service Team. This is a small agile team who work together to provide an essential service to the operational side of the business.
The CMS Administrator Role Covers The Following Main Areas
- Ensuring the CMS remains functional and its processes, functions and features meet the needs of case teams.
- Working as part of the support and maintenance processes, both alongside the SFO support desk and the supplier.
- Delivering any changes to the CMS that fall within the requirements of the SFO.
- Working with Case Controllers and case teams to keep the system working efficiently and trouble-free.
The CMS Administrator is predominantly a technical role but requires a good understanding of the SFO’s processes and organisational structure. It will provide ample development opportunities through providing support to and cover for other members of the team.
Regular office attendance is required in this role, along with occasional travel to offsite locations such as the supplier or conferences.
Job Description
As a CMS Administrator you will be responsible for:
- Managing the Joiners, Movers and Leavers process of users of the CMS and ensuring alignment to the SFO’s wider processes.
- Producing the monthly CMS access report for Case Controllers to ensure compliance.
- Managing the Permission Groups of which users are members, and the permissions granted to the registers in Clue.
- Managing the workflows, case assignments and teams of which users can be members.
- Modifying the menus, help files and drop-down lists that appear when records are created or modified.
- Managing the users that can interrogate the audit log.
For more information about the role and for a full list of key responsibilities, please see attached Job Pack.
As a CMS Administrator You Will Be Responsible For
- Managing the Joiners, Movers and Leavers process of users of the CMS and ensuring alignment to the SFO’s wider processes.
- Producing the monthly CMS access report for Case Controllers to ensure compliance.
- Managing the Permission Groups of which users are members, and the permissions granted to the registers in Clue.
- Managing the workflows, case assignments and teams of which users can be members.
- Modifying the menus, help files and drop-down lists that appear when records are created or modified.
- Managing the users that can interrogate the audit log.
For more information about the role and for a full list of key responsibilities, please see attached Job Pack.
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Person Specification
See above and attached Job Pack.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
- Working Together
Alongside your salary of £32,921, Serious Fraud Office contributes £9,537 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions
- Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.
- Discretionary performance-related bonus scheme.
- Interest-free season travel ticket, bicycle loan and cycle to work scheme.
- Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.
- Opportunities for learning and development.
- Flexible working arrangements and family-friendly policies.
- Voucher for eye care and discounted spectacles.
- Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/
- Maternity and paternity leave provision over and above the statutory entitlements.
- Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:
- Discounts with high street retailers
- Savings on grocery shopping at a range of supermarkets
- Special salary sacrifice and recognition schemes
- Reloadable gift cards and e-cards
- Instant vouchers
Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Application Stage
As part of the application process you will be required to provide:
- A personal statement of no more than 500 words that explains how your skills and experience meet each of the essential and desirable experience criteria as listed in the job pack.
Proficient in working with Case Management Systems or similar, including exposure to external suppliers is the lead criteria. This will be assessed first and candidates who do not meet the required standard will not have the remainder of their application considered.
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Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.
- A supporting CV outlining your job history and qualifications.
As part of the sift stage, a telephone screen will be conducted for candidates who pass the initial sift. This will take place between 20th and 21st October and this is an opportunity to provide further information on your skills and experience. Successful candidates at this stage will progress to the interview stage.
It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.
Interview Stage
Behaviours and experience criteria as outlined in the job pack will be tested at interview.
Full details of the interview process will be made available to shortlisted candidates in the invite to interview.
- Sift to take place from 8th October 2026.
- Telephone screens to take place on either 20th or 21st October.
- Interviews are expected to take place in person at the SFO offices on either 3rd or 4th November.
All dates are indicative and subject to change.
Requirements
Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:
- SC: 5 years residency in the United Kingdom preceding this application.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (
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