Booking Experts France
CMS Website Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Do you enjoy combining technical expertise with customer-facing work? Are you passionate about websites, user experience and helping customers get the best results online? If so, we'd love to hear from you.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites, hotels and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.
About The Role
As a CMS Website Specialist, you'll play a key role in helping customers get the most from their websites and our CMS platform. You'll act as a trusted advisor for customers while also supporting colleagues with your technical expertise and knowledge.
This is a varied role that combines customer support, website optimisation, onboarding and project work. You'll help customers solve challenges, improve their online presence and make better use of our platform. At the same time, you'll contribute to internal improvements by identifying opportunities to enhance processes, documentation and the customer experience.
We're looking for someone who enjoys taking ownership, working independently and contributing to the growth of both customers and the wider team.
What You'll Be Doing
- Supporting customers with CMS-related questions and technical website issues.
- Delivering practical advice and guidance to help customers improve their websites.
- Managing website restyling projects and implementing technical improvements.
- Making updates and customisations using HTML and CSS.
- Supporting onboarding projects and helping new customers successfully launch their websites.
- Identifying opportunities to improve CMS functionality, documentation and internal processes.
- Collaborating with Product, Development and Customer Success teams to improve customer outcomes.
- Acting as a knowledge-sharing partner for colleagues and supporting team development.
- Monitoring website quality, usability and performance to ensure customers achieve the best possible results.
- Contributing ideas and feedback that help shape the future of our CMS offering.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We're looking for someone who combines technical expertise with strong communication skills and a customer-first mindset.
You'll Likely Have
- A higher education qualification or equivalent level of thinking and working.
- At least 2 years of experience in web support, CMS management, website implementation or front-end development.
- Hands-on experience with HTML, CSS and CMS platforms.
- Strong customer service and stakeholder management skills.
- The ability to explain technical concepts clearly to non-technical users.
- A proactive and solution-oriented approach.
- Experience working independently and taking ownership of projects.
- A continuous improvement mindset and an interest in optimising processes and customer experiences.
What You'll Bring
You're someone who enjoys solving problems and making things better. You combine technical knowledge with a genuine desire to help customers succeed and aren't afraid to take initiative when opportunities for improvement arise.
You communicate confidently, build trust with customers and colleagues, and enjoy working in a collaborative environment. Most importantly, you're motivated by delivering high-quality work and creating meaningful results for customers.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities, combining time at home with time in our office.
- 25 days of annual leave, plus additional time off around public holidays.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
- The opportunity to make a real impact in a growing international SaaS company.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Hiring Process
Apply
Submit your application and tell us a bit about yourself.
Initial Review
We'll review your application and get back to you within five working days.
First Interview
Meet the team and learn more about Booking Experts and the role.
Second Interview
A deeper conversation about your technical experience, approach to customer success and how you would contribute to the growth of our CMS team.
Offer
If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.
Our origins lie with Expert Webdesign, where we developed websites for all kinds of companies, including recreation entrepreneurs. We repeatedly encountered the same problem: the websites were far ahead of the market and competition, but lacked the ability to book a vacation directly through the website. Customers had to contact the reception desk by phone or switch to external booking platforms. We thought this could be done better and more easily.
That's why we sat down with all kinds of parties, such as receptionists, park managers, technical services, cleaners, barrier operators, and management, to identify the bottlenecks from various perspectives. The result was the development of an innovative reservation system that integrates all the essentials for recreation companies. That's how Booking Experts came into being in 2011. Our booking platform has grown to become the go-to platform for holiday parks, campsites, and hotels in various countries.
To meet growing demand, we established our marketing agency Booking Boosters in 2017. This enables us to help our customers increase their online sales and stimulate their growth. Through effective and performance-based marketing techniques, such as SEO, SEA, Affiliate Marketing, and Social Media, we help holiday parks grow and flourish!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills