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Olive Branch, MS
Statement of Purpose:
The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.
ACCOUNTABILITIES:
Sales and Profits
- Builds sales by promoting customer satisfaction.
- Manages costs by monitoring crew prep, production, and procedures execution.
- Tracks waste levels by using established procedures and monitoring crew position procedures.
- Communicates to unit manager any problems in sales and profit related to shift management.
- Assists unit manager in executing store sales and profits plan as defined.
- Monitors food costs to eliminate waste and theft.
Staffing
- Hires, trains and terminates crew members to ensure adequate coverage.
- Utilizes W.O.T.C.
- Monitors crew turnover rate and causes; makes recommendations to the unit manager.
Quality
- Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
- Monitors product quality by managing crew performance and providing feedback.
Service
- Takes service times and determines efficiency.
- Trains crew to respond promptly to customer needs.
- Trains crew in customer courtesy.
- Takes corrective action with crew to improve service times.
- Trains crew to solicit feedback to determine customer satisfaction.
- Establishes and communicates daily S.O.S. goals.
Cleanliness
- Trains crew to maintain store cleanliness during shift.
- Follows store cleaning plan.
- Directs crew to correct cleaning deficiencies.
Training
- Trains crew in new products.
- Assists unit manager in training new assistant managers in training.
- Trains crew using the Crew Orientation and Training process.
- Trains new crew in initial position skills.
- Cross-trains crew as necessary for efficient coverage of positions during shifts.
- Recognizes high-performing crewmembers to unit manager.
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Controls
- Follows flowcharts to ensure crew is meeting prep and production goals.
- Monitors inventory levels to ensure product availability.
- Maintains security of cash, product and equipment during shifts.
- Follows store priorities set by the unit manager.
- Follows store plan set by the unit manager.
- Ensures proper execution of standards and procedures when managing shifts.
- Manages shift to Q.S.C. level of 80% or better.
- Takes appropriate action when problems are anticipated or identified.
Policies and Procedures
- Follows procedures outlined in the Operations manual.
- Maintains safe working conditions in store as outlined in company policies and procedures.
- Follows company policy for cash control.
- Reports accidents promptly and accurately.
- Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
- Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
Administration
- Performs administrative duties as required by the unit manager.
- Writes crew schedule to meet plans and objectives of unit manager.
- Complies with company standards for crew benefits if applicable.
Maintenance
- Follows Preventative Maintenance Program.
- Trains and monitors crew to maintain equipment.
- Follows procedures for reporting maintenance problems; tracks progress to completion.
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Employee Relations
- Uses consistent practices in managing performance problems with crew.
- Manages crew in a manner which maximizes retention.
- Follows grievance process when crew members bring problems to Co-Manager's attention.
- Executes plans to reduce crew turnover.
- Provides consistent crew communication.
- Provides priorities and task assignments to crew to accomplish store goals.
- Mentors crewmembers who express interest in leadership positions.
- Creates/contributes to atmosphere that fosters teamwork and crewmember motivation.
Performance Management
- Takes appropriate corrective action in response to performance problems of crew.
- Conducts crew performance reviews on a timely basis.
EMPLOYMENT STANDARDS:
Knowledge
- Wendy's operating systems and procedures.
- Wendy's policies and procedures related to job responsibilities.
- Supervisory practices.
- Interviewing practices.
- Crew orientation and training program.
Education
- College degree or equivalent experience in operations.
Experience
- 1 year of line operations experience in the restaurant industry.
- Must be able to perform all restaurant operations positions/functions
Other
- The Co-Manager job requires standing for long periods of time without a break.
- The Co-Manager job requires being able to meet the requirements of all subordinate positions.
- Must possess valid driver's license.
- Entering and leaving vehicle multiple times
- Physical inspections of all areas of restaurant
- Lifting up to 50 lbs
- Move and inspect all supplies in restaurant
- Work in hot and cold environments (restaurant, cooler, freezer)
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Skills
Team Leadership
Staff Training
Inventory Management
Customer Service
Performance Management
Operations Management
Conflict Resolution
Scheduling
Cash Control
Food Safety
Quality Assurance
Recruitment
Preventative Maintenance
Communication
Problem Solving
Location