Annual salary: up to £32,709.00

Co-Ordinator

Location: London Kensington Kensal Road
Contract: Full Time / Permanent / 42.5 hours a week
Salary: £32,709.00 per annum, plus great company benefits

Due to internal progression, we are looking for a Co-Ordinator to join our team working in London Kensington Kensal Council within a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Co-Ordinator within our Octavia branch, you will support in the scheduling of operative and sub-contracts resource, to ensure effective resource management is kept. Deliver a customer-focused repairs service that performance ensures targets are met and achieved.

Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.

Reporting into the Business Support Manager you will support her with any administrative task that is required of you, this may include but not limited to:

• Chasing up works
• Sending out letters to tenants to make aware of works being taken out
• Booking appointments with sub-contractors
• Typing up quotes
• Typing up notes for completion of works
• Assisting sub-contractor portal
• Running weekly reports
• Sending reports to the senior management
• Ensuring stationary cupboard is kept stocked

You Will:

• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to tenants and client.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
• A key person communicating between the tenants, maintenance workers and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Follow and support policies, procedures, initiatives and work instructions at all times.
• Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.