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Join Our Team at Charlotte Street Hotel
Are you passionate about delivering exceptional hospitality experiences? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you to join our highly successful team at Charlotte Street Hotel, part of the renowned Firmdale Hotels family.
At Firmdale Hotels, we pride ourselves on providing unparalleled guest experiences across our collection of distinctive boutique hotels. Nestled in the heart of London, Charlotte Street Hotel embodies the epitome of chic sophistication, offering a vibrant atmosphere and impeccable service to our discerning guests.
Role Overview
As a Cocktail Waiter, you'll be an integral part of our team, delivering outstanding service to our guests with a focus on precision and flair.
Responsibilities
- Taking orders and serving a diverse range of beverages, from artisanal cocktails to specialty coffees, with finesse and enthusiasm.
- Managing multiple tables efficiently in a bustling environment, ensuring each guest receives personalized attention and service.
- Collaborating closely with colleagues to maintain seamless operations and uphold our high standards of hospitality.
- Demonstrating a keen eye for detail to ensure accuracy in orders and presentation, enhancing the overall guest experience.
- Exemplifying a passion for mixology and beverage knowledge, engaging guests with recommendations and expert insights.
What You Need
- A genuine passion for hospitality and a commitment to working collaboratively within a dynamic team environment.
- While previous experience in a similar role is desirable, we welcome individuals with a keen willingness to learn and grow in their hospitality career.
- Exceptional customer service skills, with a dedication to exceeding guest expectations and creating memorable moments.
- A meticulous approach to your work, with an eye for detail and a drive for excellence in all aspects of service.
- Enthusiasm and energy that radiates through your interactions, creating a warm and inviting atmosphere for our guests.
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What We Offer
- Competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.
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With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.
Awards and Accolades
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
- Best Afternoon Tea, Country & Townhouse, 2024
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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