The Pembroke Club London
Cocktail Waiter
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The Pembroke
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
A brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are dedicated to offering unparalleled services and creating memorable experiences for our distinguished members.
Role Overview
To further elevate and enhance our operations, we are seeking an accomplished Cocktail Waiter to contribute to the club’s success by delivering exceptional experiences for our members and guests.
The ideal candidate is polished, attentive, service-driven, and passionate about premium beverages and hospitality. This role sits within the Bar team and is central to delivering a refined and seamless beverage-led experience, combining exceptional product knowledge with genuine, intuitive hospitality and a high level of personalisation.
The successful candidate will take ownership of their section, building strong relationships with members while ensuring every aspect of beverage and food service is executed to the highest standard. Outstanding knowledge of cocktails, spirits, wine, Champagne, and premium beverages is essential, alongside the ability to confidently guide members through the club's offerings and make tailored recommendations.
As the club also offers a food menu, the successful candidate will possess a strong understanding of food service, dietary requirements, and allergy procedures, ensuring a seamless and informed guest experience at all times. Discretion, professionalism, and a passion for delivering memorable experiences are essential in maintaining the elevated yet personable atmosphere of the club.
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Responsibilities
- WSET Wine and/or Spirits qualifications are highly desirable.
- Deliver exceptional, personalised beverage and food service to members and their guests
- Demonstrate strong knowledge of cocktails, spirits, wine, Champagne, and premium beverages, confidently making recommendations tailored to guest preferences
- Take accurate beverage and food orders, ensuring all dietary requirements and allergy procedures are followed correctly
- Guide members through beverage menus, explaining ingredients, flavour profiles, and suitable food pairings
- Manage a designated station or section, ensuring attentive, efficient, and well-paced service throughout
- Liaise effectively with the bar, kitchen, and reception teams to ensure timely and accurate delivery of orders
- Maintain comprehensive knowledge of beverage menus, food offerings, daily specials, and allergen information
- Present beverages according to club standards, ensuring consistency, quality, and attention to detail
- Anticipate member needs and respond promptly with discretion, professionalism, and genuine hospitality
- Build positive relationships with members, recognising preferences and contributing to a personalised experience
- Handle billing and payments accurately using POS systems
- Maintain impeccable presentation of tables, service stations, and bar-adjacent areas, including mise en place, clearing, and resetting
- Support the wider Bar team to ensure seamless service and operational excellence
- Ensure all service areas remain clean, organised, and aligned with club standards
- Contribute to a positive, collaborative, and professional team environment
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Requirements
- Proven experience as a Cocktail Waiter, Cocktail Server, Waiter, or similar role within a luxury bar, premium restaurant, five-star hotel, private members' club, or high-end hospitality environment
- Strong knowledge of cocktails, spirits, wine, Champagne, and premium beverage service
- Good understanding of food service standards, menu knowledge, dietary requirements, and allergy procedures
- WSET Wine and/or WSET Spirits certification highly desirable
- Passion for cocktails, spirits, wine, and hospitality
- Excellent communication and interpersonal skills
- Confident, professional, and guest-focused approach to service
- Strong ability to build rapport with members and provide personalised recommendations
- Ability to manage a section independently in a fast-paced environment
- Impeccable grooming and presentation
- High attention to detail and commitment to service excellence
- Positive attitude with a proactive and team-oriented mindset
- Ability to remain calm and efficient under pressure
- Understanding of responsible alcohol service and licensing regulations
- Flexibility to work evenings, weekends, and late shifts
- Understanding of service etiquette within a luxury or private members' club environment
What We Offer
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme – including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
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