Carhartt WIP
Coffee Manager (m/f/x)
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Coffee Manager
Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.
Your Responsibilities
- Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.
- Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.
- Engage with customers, building relationships that turn first-time visitors into regulars.
- Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.
- Oversee daily operations including opening, closing, and smooth service flow during busy periods.
- Manage rotas aligned with customer footfall and business needs.
- Ensure stock levels, ordering, and waste management are effectively controlled.
- Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.
- Support in-store activations, community events, and collaborations that bring the space to life.
- Take ownership of sales performance and operational KPIs.
- Handle customer feedback and resolve issues professionally and proactively.
- Ensure all food safety, hygiene, and health & safety standards are consistently met.
- Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.
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- A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.
- Passionate about creating meaningful customer connections and memorable experiences.
- Strong communicator who thrives in a collaborative environment.
- Deep appreciation for specialty coffee and commitment to quality.
- Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.
- Strong understanding of KPIs, sales performance, and operational efficiency.
- Confident managing rotas, stock levels, and day-to-day operational challenges.
- Aligned with the Carhartt WIP Brand
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