Post Office Ltd
Colleague Communications Advisor
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Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Head of Postmaster & Colleague Communications
Contract Type: Fixed Term Contract
Working pattern: Hybrid
Location: London
Closing Date: 27th August 2026
What To Expect
As a Colleague Communications Advisor you will join us on our journey and undertake a valuable role as key member of the Postmaster & Colleague Communications team. Responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a postmaster first mindset.
The Colleague Communications Adviser will work closely with the Colleague Communications Specialist and Head of Postmaster & Colleague Communications to create and edit clear messages to ensure they reach the right segmented audience at the right time in a variety of existing and emerging channels.
This role is essential to the effective and efficient delivery of all colleague communication programmes, helping drive measurable improvement in engagement, awareness and understanding of key business and cultural messages, as well as working with our fantastic ED & I networks.
They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivery.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
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What You’ll Need To Succeed
To be successful in this role you will demonstrate your experienced within an Internal Communications role:
Qualifications
Internal Communication qualifications or accreditations are desirable but not a requirement of role
Experience
- Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
- Experience in establishing successful, cross-functional stakeholder relationships.
- Demonstrable experience of delivering on assigned project milestones to achieve key objectives.
- Proven track record of Internal Communication facilitation
Skills And Capabilities
- Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.
- A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas.
- Some basic commercial business acumen with the ability to make data-driven business decisions.
- Displays a passion for pursuing personal development opportunities and expanding industry knowledge.
- Demonstrates a strong commitment to upholding the values and principles of Post Office.
- An ambassador for promoting equality, diversity, and inclusion within all areas of responsibility.
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About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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