Colleague Engagement Manager

You'll take ownership of communication campaigns from planning through to delivery, ensuring messages are tailored to the right audiences and channels. By combining strong storytelling with insight, measurement and audience understanding, you'll create communications that inform, engage and inspire colleagues, while continually identifying opportunities to improve how we connect with our people.

About you

As a minimum you’ll have:

• Experience creating and delivering communications in written, spoken and visual formats, with the ability to adapt content for a range of audiences.

• Demonstrable writing and storytelling skills, with experience translating complex business topics into clear, engaging and impactful colleague communications.

• Proven experience delivering internal, employee, colleague engagement or corporate communications within a large, complex organisation.

• Experience developing and executing communication plans and campaigns that support strategic priorities, cultural change and business transformation.

• Strong relationship-building and influencing skills, with the ability to work collaboratively across functions and engage stakeholders at all levels, including senior leaders.

• Experience creating compelling content across multiple channels, including intranet platforms, leadership communications, colleague briefings, campaigns and events.

• Strong planning and organisational skills, with the ability to manage multiple projects, balance competing priorities and deliver to deadlines.

• Experience using communication, engagement and audience insight data to evaluate effectiveness and shape future activity.

• A strong understanding of communication channels and content strategy, with the ability to tailor messages for different audiences and objectives.

• Experience building effective working relationships across teams and functions, with a track record of delivering successful communication and engagement initiatives.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support].

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email