Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

RESPONSIBILITIES

What you’ll be doing

Reporting to the Colleague Engagement Lead Manager for Communications, you’ll play a key role in delivering integrated colleague and customer communications. You will develop clear and engaging communications for colleagues and customers across a range of channels, translating business priorities and complex information into straightforward, audience-focused content. The role involves supporting the delivery of communications plans, campaigns and strategic business activity, while working with senior leaders and subject matter experts to gather information, identify the key message and shape the right communication approach. You’ll help develop and deliver the Business Banking colleague narrative, celebrating progress, customer impact and colleague success, and support leadership communications, all-colleague updates, campaigns and business-wide announcements. You’ll manage communication schedules, content plans and activity trackers, coordinating stakeholder input, reviews and approvals to maintain progress and quality. In addition, you’ll support the day-to-day flow of customer communications, ensuring they are aligned with agreed standards, tone of voice and customer journey requirements, and help business teams create stronger, more focused briefs for Marketing and communication specialists. Working collaboratively with Marketing, Brand, Customer Journey, Digital, Product, Risk, Legal and operational teams, you’ll develop content for channels including email, intranet, presentations, articles, video, digital communications and leadership materials. You’ll monitor performance and gather feedback to understand whether communications have landed effectively, identify opportunities to improve channels, processes, content and ways of working, maintain high standards of accuracy, accessibility, consistency and attention to detail, and manage several priorities at once while responding confidently when requirements change.

About you

• Strong experience in colleague communications, customer communications, content, marketing or a related discipline, with experience developing and delivering communication plans, campaigns and editorial activity
• An excellent writer and editor with a clear, engaging and adaptable style, able to translate complex or technical information into simple, accessible communications
• Understanding of how to tailor communications for different audiences, objectives and channels to maximise relevance and impact
• Strong stakeholder management skills, with experience working with senior leaders and subject matter experts and the confidence to ask questions or challenge unclear briefs
• Good understanding of communication governance, review and approval processes
• Highly organised and attentive to detail, with the ability to manage multiple pieces of work at different stages without losing sight of the wider purpose
• Uses feedback, insight and performance measures to evaluate effectiveness and continuously improve future activity

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team,