Mitie Cleaning & Hygiene Services
Colleague Services Manager
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ROLE: Colleague Services Manager
HOURS: Full Time, 40 hours per Week
LOCATION: Leeds
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Colleague Services Manager to oversee the planning and execution of Workplace Services in accordance with the Commercial Agreement and Service Level Agreement established between Mitie and our client.
The primary objective of this role is to oversee the planning and execution of Workplace Services, in accordance with the Commercial Agreement and Service Level Agreement established between Mitie and our client.
Key Responsibilities
- Lead, coach and develop Colleague Services Coordinators and workplace teams, creating a high-performing and customer-focused culture.
- Plan, oversee and manage all Facilities Management and Workplace Services activities, ensuring operational excellence across the portfolio.
- Build and maintain strong relationships with clients, stakeholders, customers, landlords and service partners, acting as a trusted advisor and key point of contact.
- Drive performance against agreed KPIs, SLAs and contractual commitments, ensuring all services are delivered safely, efficiently and to a high standard.
- Manage supplier and contractor performance, compliance and service delivery whilst identifying opportunities for continuous improvement and innovation.
- Lead site incident management, emergency response procedures, Disaster Recovery (DR) and Business Continuity Planning (BCP) activities.
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Required Skills & Experience
- Proven experience as a Colleague Services Manager or within a similar Facilities Management leadership role.
- Strong knowledge of both hard and soft services and experience managing a complex operational site.
- Demonstrable experience leading, motivating and developing high-performing teams.
- Passion for delivering outstanding customer service and workplace experiences
- Proficient in Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
Desirable
- IOSH or NEBOSH Health & Safety qualification.
- Experience managing supplier and contractor performance within a corporate Facilities Management environment.
- Knowledge of workplace experience and customer journey programmes.
What We Offer
At Mitie, our market-leading offering provides you with benefits that suit your lifestyle.
As well as a competitive salary, you'll have access to a wide range of benefits designed to support your health, wellbeing, financial security and career development. We are committed to creating an inclusive environment where colleagues can thrive, develop and reach their full potential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to high street discounts through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Mitie Stars recognition program with cash prizes up for grabs each month and a top prize of £10,000 at the end of the year.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Nikita Srivastava at nikita.srivastava@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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