Parcelforce Worldwide
Collection & Delivery Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job reference number 342572
Collection & Delivery Manager
£40,457 per annum, potential 15% bonus and 25 days annual leave plus bank holidays
Full time, 41 hours per week
Permanent
London North West PFW Depot, Acton, London, W3 0TH
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Crayford, London North West. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About The Role
As a line manager to 21 admin staff alongside a team of delivery and collection drivers, self-employed owner drives and warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity.
Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance: Monday - Friday 05:48 - 14:00. A degree of flexibility is required.
About You
It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:
- From a express parcels background with some experience of working in a unionised environment
- Managing and supporting a large team to maximise performance, service and achieving KPIs
- Drive high customer satisfaction by ensuring service quality and managing swift resolutions
- Ensure health & safety compliance, maintaining a safe working environment
- Good communication skills, with the ability to engage and motivate team members to work to high standards
- Experience of introducing improvements and successfully guiding people through significant periods of change
- Ability to build effective working relationships with your team, unions and key stakeholders
- Experience of managing resources and budgets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Closing Date: Sunday 20th September. Please note, this advert may close early if the appropriate number of applications has been reached
Assessments: w/c 5th October
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Available only to permanent employees
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
#PFW #DeliveryandCollections
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location